• Report: #531515

Complaint Review: BURBANK KAWASAKI

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  • Submitted: Tue, December 01, 2009
  • Updated: Sun, August 11, 2013

  • Reported By: sloane — los angeles California United States of America
BURBANK KAWASAKI
1329 N Hollywood Way Burbank, California United States of America

BURBANK KAWASAKI Burbank Kawasaki Vespa CORRUPT. KEEP YOUR BIKE WAY TOO LONG. DON'T FIX PROBLEMS. CHARGE WAY TOO MUCH. Burbank, California

*UPDATE Employee: THESE GUYS LIE. THEY BREAK AND STEAL PARTS OFF YOUR BIKE

*Consumer Comment: C.H.P. DID A STING U RIPPIN THEM OFF TOO

*Consumer Suggestion: YELP 5 STAR **L.A.P.D Cops for Tots Sponsor- C.H.P Official Repair Shop. Best Service for 40 yrs. AAA plus dealer.

*Consumer Comment: THIS PLACE SUCKS! Do not go here! Don't even waste your time

*General Comment: Yelp 5 Star Deler

*Consumer Comment: what a low life loser owner responding with fake review

*REBUTTAL Owner of company: Yelp 5 Star Deler

*Consumer Comment: CORRUPT stay away at all costs!

*REBUTTAL Individual responds: CUSTOMER WAS TOLD MANUFACTURER WAS OUT OF BUSINESS

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I brought my scooter to Burbank Kawasaki for repair in mid October (2009) and explained to mechanic Alex what the problem was. I was very detailed. It took them over a week. I picked up the bike and the bike had the SAME problems--as if they never even fixed it! I called back October 23rd and told new head mechanic Mike Gauba to "check the starter" because the bike wasn't starting up the right way. Alex had left the companyI can see why. This took almost a freaking month for him to fix! He kept telling me one bullshit excuse after the other, from "waiting for the switch to come in" to "I'm gonna order a USED starter and it'll be an additional $75." (!!!) I already paid them $215 in October. All I got from that was an expensive tune up.


Finally, on Friday November 20Th, I got a ride up there from a friend and saw my scooter way up against a wall surrounded by other bikes outside collecting dustTHEY WERENT EVEN WORKING ON IT!! I was LIVID. I met with the owner Leon Ballissimo who is never there...told him my story and told him I wanted to tow it out, they had it way too long. Leon says to me The parts for your bike are hard to get. Bullsh*t. I told Leon all you had to do was call the ACTUAL MANUFACTURERTHE PARTS ARE THERE. This is my property for Gods sake and I need it to get around. Leon got on Mike's case to get the bike out and work on it again, get the used starter in. Leon said to me he could not find the second work order which was needed to work on the scooter, this is done by their computer.


I mean, how INCOMPETENT AND DISORGANIZED can a company be? They are THE WORST to do business with. AND they didn't even give me a loaner for my super long wait and troubles. I am trying to get a job after being laid off and need my scooter for my job hunt. I explained this to Mike, does he care? Of course not. DO NOT GO TO BURBANK KAWASAKI ON NORTH HOLLYWOOD WAY. And...they are closed on Mondays. Why be closed on a business day? For all the damn waiting and bullcrap excuses I got from mechanic Mike AND not being called back with an answer by him when he said he would, makes me want to let the world know how bad they are. If he was honest and upfront and told me he couldnt fix it, then I would of towed it out much sooner and looked for other options. Making anyone wait that long is atrocious.


This report was posted on Ripoff Report on 12/01/2009 12:56 PM and is a permanent record located here: http://www.ripoffreport.com/r/BURBANK-KAWASAKI/Burbank-California-91505/BURBANK-KAWASAKI-Burbank-Kawasaki-Vespa-CORRUPT-KEEP-YOUR-BIKE-WAY-TOO-LONG-DONT-FIX-PR-531515. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 7Consumer 2Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

THESE GUYS LIE. THEY BREAK AND STEAL PARTS OFF YOUR BIKE

AUTHOR: chad - ()

 took my bike here a while back in 2009. I had 1981 Honda Nighthawk 400

They lied about the time frame to fix my clutch. Lied about not being able to find parts. Lied about calling me back. Broke parts on my bike. Stole parts on my bike.

I had to go to the shop every single day to make sure they were doing the work.

After 2 weeks they finally fixed my clutch. As i looked at the bike i realized they broke a part off they motor and used a wire to ghetto rig it back up. It was an old bike so I just said fine and wanted to leave. When i got home i realized that my Left passenger foot rest was missing.   I went back to the shop and told them they had taken it off and I demanded a new foot rest. They accused me of lying, that it never had it, but I refused to take no for an answer, and they finally found another one that didn't even match up.  Again it was an old bike so i was said fine.

I have never gone back to that place.  Even if my bike breaks down in front of their shop i wouldn't trust them to do anything right.  I'm surprised they are still in business.

THESE GUYS LIE.  THEY BREAK AND STEAL PARTS OFF YOUR BIKE.

NEVER GO HERE!.
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#2 Consumer Comment

C.H.P. DID A STING U RIPPIN THEM OFF TOO

AUTHOR: KLR inventor - ()

bURBANK KAWASAKI USED TO SERVICE CALIFORNIA HIGHWAY PATROL UNTIL
THEY CONDUCTED A STING OPERATION AND FOUND THE DEALER TO BE RIPPIN THEM OFF
TOO WHICH MEANS THEY ARE RIPPIN EVERYTAX PAYER OFF BECAUSE THATS WHO FIXES THE BIKE FOR CHP. SO MAYBE THEY WERE HAPPY  BUT NOT KNOW MORE YOU WILL NOTICE THE COPS ARE ON BMWS
AND HONDA ST 1300. SO I WOULD NOT BRAG ABOUT YOUR DEALING WITH CHP  YOU SHOULD HAVE GONE TO JAIL
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#3 Consumer Suggestion

YELP 5 STAR **L.A.P.D Cops for Tots Sponsor- C.H.P Official Repair Shop. Best Service for 40 yrs. AAA plus dealer.

AUTHOR: Burbank Kawasaki - (United States of America)

YELP 5 STAR **L.A.P.D Cops for Tots Sponsor- C.H.P Official Repair Shop. Best Service for 40 yrs. AAA plus dealer.

Yelp 5 Star Deler
 AUTHOR: Burbank Kawasaki - Burbank (United States of America)

YELP 5 STAR ***** Burbank Kawasaki I shopped all over California for a new Kawasaki motorcycle prices and Burbank Kawasaki was the lowest price. I went to 3 dealers and they where not very friendly or helpful. I am a new rider and Leon took the time to show me everything about the bike. We made the deal over the phone and when I
got there I was very happy and he kept all the promises. I bought a Kawasaki motorcycle @ Burbank Kawasaki.

They did not have it in the show room and Leon personally when and pick it up at the storage place. Delivered it quickly, and even lowered it for me. I couldn't be happier. I am a major stickler when it comes to buying a vehicle, 9 times out of 10 I don't like the dealers I have had to work with. This time I was 100% satisfied. I highly recommend this dealer
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#4 Consumer Comment

THIS PLACE SUCKS! Do not go here! Don't even waste your time

AUTHOR: chad - (U.S.A.)

THIS PLACE SUCKS!  Do not go here! Don't even waste your time. Shady salesmen that rip you off and throw in all these extra fees and taxes and prices that dont add up or make sense, except to them because they are RIPPING you off!  Especially the Fat, armo looking salesman that has a beard/gotee or whatever. That guy is a lard of JOKE. DO NOT GO HERE. There is nothing else to say. JUST DONT DO IT!  They don't give a crap about customer service. everything scamish about this place.
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#5 General Comment

Yelp 5 Star Deler

AUTHOR: Burbank Kawasaki - (United States of America)


1 friend 6 reviews

Brian V.

Burbank, CA

3/14/201
What can I say, after reading reviews I was worried, but what a great turn around. Mike at the parts counter is "old school" and a man of his word. He stepped up and did his best to match prices and when parts didn't arrive he made it right. I
knew it wasn't his fault and he still handled the issue and got me back on the road. Plus when I have been in a pinch they searched old parts to find a carb float clip I needed. In the era of everyone buying on-line an no dealers around its good to have a Kawi dealer local I can trust to be straight with me. Don't get me wrong, you might have issues or problems with them or any dealer but to me its how they handle those issues that matter to me. I will continue to be a loyal customer.
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#6 Consumer Comment

what a low life loser owner responding with fake review

AUTHOR: chad - (U.S.A.)

 what a low life. nothing better to do then write a fake review on your own dealer ship

 everyone hates your dealer ship you rip everyone off

your have no respect  morals and ethics for anyone  you would rob your own mom

hope your business folds

STAY AWAY FROM THIS PLACE!!
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#7 REBUTTAL Owner of company

Yelp 5 Star Deler

AUTHOR: Burbank Kawasaki - (United States of America)

Jannet ? - Feb 27, 2012

YELP 5 STAR ***** Burbank Kawasaki I shopped all over California for a new Kawasaki motorcycle prices and Burbank Kawasaki
was the lowest price. I went to 3 dealers and they where not very friendly or helpful. I am a new rider and Leon took the time to show me everything about the bike. We made the deal over the phone and when I got there I was very happy and he kept all the promises. I bought a Kawasaki motorcycle @ Burbank Kawasaki.

They did not have it in the show room and Leon personally when and pick it up at the storage place. Delivered it quickly, and even lowered it for me. I couldn't be happier. I am a major stickler when it comes to buying a vehicle, 9 times out of 10 I don't like the dealers I have had to work with. This time I was 100% satisfied. I highly recommend this dealer
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#8 Consumer Comment

CORRUPT stay away at all costs!

AUTHOR: chad - (U.S.A.)

kawasakis Rebuttal made no sence at all why would kawasaki keep a used bike for parts then claim on this same Rebuttal that kawasaki  DOES NOT  INSTALL USED PARTS?  these guys are a bunch of good for nothing crooks stayaway! stop selling these garbage chinese scooters stop ripping people off hope your business folds karma will catch up with you



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#9 REBUTTAL Individual responds

CUSTOMER WAS TOLD MANUFACTURER WAS OUT OF BUSINESS

AUTHOR: MIKE - (United States of America)

CUSTOMER WAS TOLD PARTS FOR YOUR SCOOTER ARE HARD TO GET.THE MANUFACTURER WAS OUT OF BUSINESS!!CUSTOMER TOLD MIKE DO NOT FIX MY SCOOTER WHAT WOULD YOU GIVE ME FOR TRADE IN VALUE..CUSTOMER TOLD MIKE GIVE ME $200.00 TOWARDS A NEW SCOOTER AND KEEP MINE FOR PARTS.....THE CUSTOMER WANTED A NEW CHINESE 150CC SCOOTER BUT THE CUSTOMER SAID DID NOT HAVE MONEY IN HAND CUSTOMER TOLD MIKE WAITING FOR A BIG CHECK CUSTOMER SAID THE CHECK WAS IN THE MAIL!!!!!BURBANK KAWASAKI DOES NOT ORDER USED PARTS AS THE CUSTOMER SAID...MIKE FROM BURBANK KAWASAKI SAYS FIX IT THE RIGHT WAY OR DO NOT FIX IT AT ALL
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