- Report: #1084364
Report - Rebuttal - Arbitrate
Complaint Review: Babbsco Towing Inc.
Babbsco Towing Inc.262 Tall Pines Road West Palm Beach, Florida USA
Babbsco Towing Inc. BABBSCO Towing, Inc.Beth Preston Illegal Tow operation, extorts people for money for their vehicles, smashes out car windows of towed vehicles West Palm Beach Florida
*Author of original report: Thanks for the inaccurate yet articulate reply
*UPDATE Employee: Truth about Curbstone Tow
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Today I parked my truck in a grassy field near my house that is a common place to sell used vehicles. 5 other vehicles were also parked there. A few hours later I received a call from an unknown party who would not identify herself. The woman gave me a street address and told me to go pay a fine of $100.00 in order to be given the name and location of the towing company that had my truck. I immediately proceeded to the office only to wait 2 hours for them to process my payment and reveal the "secret" address of the tow company. I was then told that the tow company had a time limit until they started charging me storage fees. Guess what the time limit was? Yep, two hours. When I asked them why it took exactly two hours to process a credit card, they looked away in silence. After the two hour limit had passed, magically they fixed the credit card machine and told me "God bless you" over and over when I complained and asked questions.
When I was given the secret address and phone number of where my vehicle was being held, the young woman who answered the phone explained that the charge would be 255 dollars for the tow and mileage. I asked her if she could speak to the boss and try and reduce the fees as I am a single mother of two and was selling the vehicle to make money to pay rent for this month as I was unemployed. She said she would "talk to her boss" and call me back. No call back.
When I arrived at the tow location, the man behind the desk Bruce White said he had never heard of anyone speaking to the boss, and they don't reduce fines. I was forced to pay the 265 dollar fine, or they would keep my vehicle and charge me for storage. If you don't claim your vehicle, they will sell it for a profit. I called the number of the original woman I spoke to, and the Boss "Ms. Preston" answered. As she was slurring her words I'm certain she was either intoxicated, or had suffered a stroke, but as I looked up her picture online, I'm quite sure she has not had a stroke, either way she was incoherent, unprofessional and downright rude. She re-stated in a slur that there were no reduction in fees.
At this point I had no choice, but to pay the ransom to release my vehicle. Upon walking out to the yard full of vehicles, I noticed my truck and saw that the door was unlocked. Which was odd, as I had locked it upon leaving it. That's when I opened the door and noticed broken glass everywhere. I immediately panicked and told my two kids to get away from the glass. I went back inside to find the man who had taken my money, Bruce White. He said that he was aware that the window was broken and that his driver had done it. I started to get upset and asked why on earth they would break out my window. At that point he said that it is hard to tow a car or truck that has an emergency brake on, and that was the reason they broke the window. Then he said that sometimes they break it because they can't find a VIN number and the vehicle may be stolen. Stolen? A theif is going to post a FOR SALE sign with their telephone number on a stolen vehicle? Makes no sense. He just shrugged, and kept telling me to call the owner. At that point I became hysterical and started crying. Not only did they just rob me of 255 dollars, they also vandalized my vehicle on purpose and refused to do anything about it. I aksed Bruce Whiteif this was common practice at Babbsco and he said yes.
When I went back in the office to call the police, another man who had his car towed from the same location came in and said his windsheild had been smashed in. He demanded an answer as well, to which Bruce White just shrugged his shoulders, and mumbled something about a rock.
I then called Beth Preston again pleading for her to help, but should have known better. She took ZERO accounability and told me to call FHP (Florida Highway Patrol) The number she gave me is a fast and steady busy signal. No name, just call FHP. Unbeliveable. By far one of the biggest RIP OFF's I have seen to date in Florida.
The two men in front of me said the car towing racket has been going on for some time with Babbsco Towing, the DMV, and Florida Highway Patrol. They are all in cahoots. Be careful if you park your vehicle on the street with a for sale sign in it, Babbsco will unlawfully tow you, vandalize your vehicle, then force you to pay them, or they will steal your vehicle and sell it. Outright robbery and bad business! Beware of this SCAM, and steer clear of a company that takes advantage of unemployed people and minorities!
This report was posted on Ripoff Report on 09/13/2013 05:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/Babbsco-Towing-Inc/West-Palm-Beach-Florida-33413/Babbsco-Towing-Inc-BABBSCO-Towing-IncBeth-Preston-Illegal-Tow-operation-extorts-peopl-1084364. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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