I write this reluctantly because I have saw the Baby Bullet
in action and loved the result for my daughter-in-law. Recently, I decided to
purchase a shower gift for my daughter for her new baby that is due in October.
Since I had earlier purchased a Baby Bullet for my step daughter, I decided
that is what I would also get my daughter.
I did a search and went online to the Baby Bullet website
and proceeded to order a new set of bullet accessories for my daughter. I went
through the obvious marketing scam and got to the end of the website. When I
looked at the Combo Deal that Baby Bullet had put together ( they did it on
their own, I did not want), I saw the total price would be $149.00. They had
added a bunch of stuff that I did not want. For that reason I decided not to
purchase and went to Amazon.com. Amazingly, they had a deal on Amazon for the
basic Baby Bullet set for $59. I purchased the Baby Bullet on Amazon and did
not complete the transaction on Baby Bullet.
This is where it gets really weird. Baby Bullet decided, on
their own, to complete the order. They immediately shipped the $149 set to my daughter. My daughter received the set
from Amazon and the set from Baby Bullet.
I had a difficult time reaching Baby Bullet but finally got
in touch today 8/15/12. I talked to a very obstinate customer service agent who
finally connected me to a supervisor. Here is the bottom line: they agreed to
refund the Baby Bullet but I had to pay shipping. I told them to pound sand! I
explained to them, hey, I am a repeat customer and have two other daughters.
you would think Baby Bullet would understand their mistake and simply pay to
ship the product back. NO WAY!!!! They are out to screw the customer!! Every
way they can.
This is like the strangest group of people that I have ever
done business with. I am now worried about the sanitary issues with the Bullet,
since they ship it willy nilly all over the place.
If you are thinking of buying a Baby Bullet DONT I
think you should consider what will happen if you need some kind of service or
help. Do not expect Baby Bullet to help you.