• Report: #711587

Complaint Review: Backdrop Outlet

  • Submitted: Tue, March 29, 2011
  • Updated: Wed, March 30, 2011

  • Reported By: Doug — Long Beach California United States of America
Backdrop Outlet
3540 Seagate Way Oceanside, California United States of America

Backdrop Outlet No Customer Service Oceanside, California

*Author of original report: Problem resolved

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Backdrop Outlet was recommended to me by a fellow photographer.  Without hesitation I ordered a backdrop.   I waited a few days for it to arrive since they were not that far away.  I then checked my Visa account and noticed that it had been charged for the product.  After over a week still nothing.  I checked my account and saw it was back ordered!  

I tried emailing them to find out why they had charged my card if it was back ordered.  No response.  After a week I called them.  Operator answered and I was transferred to Customer Service.  No answer.  Tried again, no answer from customer service.  There is no method to cancel an order on their site and I have now seen several other people complaining about them.   Their prices aren't any bargain.  I suggest you look elsewhere!

This report was posted on Ripoff Report on 03/29/2011 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/r/Backdrop-Outlet/Oceanside-California-92056/Backdrop-Outlet-No-Customer-Service-Oceanside-California-711587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Problem resolved

AUTHOR: dtice - (USA)

I called them again today and I finally got through and was able to cancel my order without any further problems.   I had no problems canceling my order and hopefully I don't have any issues with them reversing the credit card charge.  I don't think they are trying to be unethical, I think they just don't do a very good job running their business.  I won't do business with them again unless I purchase directly from their brick and mortar storefront.  
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