- Report: #756384
Report - Rebuttal - Arbitrate
Complaint Review: Backdrop Outlet
Backdrop Outlet3540 Seagate Way Oceanside, California United States of America
Backdrop Outlet Poor customer service, will complete order. Oceanside, California
*Consumer Comment: Good luck
*Author of original report: Solved, it only took 7 months
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I called back the next week and was told the same story and have been told the same story for the past 4 months. They refuse to let me speak to a supervisor and they will not forward me to the owner or manager.
I have sent 6 emails that have not been responded to even though their web site and automated response says they will respond within 24 hours. I did get transferred to what I was told to be a supervisor yesterday, her name is Heidi and of course I got her voicemail, I have yet to hear back from anyone.
Currently I have a light set that I cannot use completely because of this missing stand and no response from the company on how they are going to take care of it.
You need to avoid this vendor at all costs, if you order and have an issue you will never get it resolved.
This report was posted on Ripoff Report on 07/25/2011 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/r/Backdrop-Outlet/Oceanside-California-92056/Backdrop-Outlet-Poor-customer-service-will-complete-order-Oceanside-California-756384. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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