- Report: #439529
Report - Rebuttal - Arbitrate
Complaint Review: Backdrop Outlet
Backdrop Outlet3540 Seagate Way Oceanside, California U.S.A.
Backdrop Outlet Their most powerful sales tool is LIES! Oceanside California
*Author of original report: Issue resolved
*Author of original report: Issue, POSSIBLY resolved
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They sold us their backdrops, saying that everybody likes them and there were no returns so far. The most important question for us was - if it wrinkles easily - they said it's wrinkle free, they even advertise it on their homepage - "Wrinkle Free", which is so not true - it's wrinkled and non-usable out of the box.
We came to them next day to return it, and were informed that they do not do returns - store credit only - we were nice and patient, and tried to explain the situation, and most importantly - what the salesman told us. They said they will take time to review the issue, after a week, it was confirmed to us that we can only have the store credit. Now, that's ridiculous - when such a simple thing as backdrop is so poorly made - why would I want anything else, it does not get any simpler then the backdrop - to buy anything else from them would be the waste of money. It even states in their policy - "Due to the nature of our products, we can only offer store credit and not refunds for returned items." - guess what is the nature of their products - it is bad, Bad, BAD QUALITY.
san diego, California
This report was posted on Ripoff Report on 03/31/2009 01:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Backdrop-Outlet/Oceanside-California-92056/Backdrop-Outlet-Their-most-powerful-sales-tool-is-LIES-Oceanside-California-439529. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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