• Report: #955953

Complaint Review: Backstreet Surveillance

  • Submitted: Tue, October 16, 2012
  • Updated: Tue, October 16, 2012

  • Reported By: JSniper — Houston Texas United States of America
Backstreet Surveillance
Internet United States of America

Backstreet Surveillance backstreet-surveillance.com False advertising, misrepresentation Internet

*Consumer Comment: Nothing wrong with this company

*Consumer Comment: I agree


*Consumer Comment: Company does not do as advertised

*REBUTTAL Owner of company: The Truth About This Review

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I browsed through backstreet-surveillance.com website for days picking out cameras and comparing their prices on what they call HD cameras. All over the place on the site it says their cameras are HD or high Definition, and even has the high definition logo in the pictures of the cameras and security systems. They even have a video showing high definition
video of a guy in an alley, and how good the video is.  After my last argument with them I noticed they removed the high definition video from their site and youtube. I bet they realized I was not the only person left cheated, so they wizened up and pulled off the video.

I compared their prices with several other websites on the internet, including amazon.com and homesecuritystore.com and found their prices to be the best for what I thought were HD cameras. I got the cameras and installed them to the DVR they sold me, and the picture is anything but HD, or anything like the HD video that is on their site.

It turns out that their cameras are just regular security cameras and not true HD cameras. They are not even 720p. I can barely even see a face 30 foot from the camera. That is definitely not the quality that youtube video on their website portrayed.

I didn't bother contacting them again since I installed the cameras and I realize they will not take the equipment back after its been used. But this was the biggest waste of money and time for me. If I wanted shitty cameras I would've gone to costco or someone else that had better prices. I was expecting HD cameras as advertised on their site, and I was not shipped
HD cameras.

Buyer beware. Stay away and spend your money elsewhere. I will not recommend these guys to anyone.

This report was posted on Ripoff Report on 10/16/2012 09:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Backstreet-Surveillance/internet/Backstreet-Surveillance-backstreet-surveillancecom-False-advertising-misrepresentation-I-955953. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Comment

Nothing wrong with this company

AUTHOR: Fstwrtr - (USA)

I purchased a camera system from them back in 2012. 1 Camera out of 6 wouldnt work properly, so I called them up, they gave me instructions on how to return it, I followed them, and shipped it back.  I believe their return policy was posted on this site. I recieved my new camera within a week and it has been working ever since. Shipping went smooth, recieving went smooth, cameras are indeed HD. they are solid, work perfectly and high quality, installed professionally.  they are a reputable company, and have my solid support.



Kennewick, Washington

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#2 Consumer Comment

I agree

AUTHOR: dont tread on me - (USA)

I flushed Well over a Thousand Dollars by making the mistake of dealing with this outfit.  The AG and FTC also refuse to make this outfit honor their warranty.  I got screwed and to add insult to injury I had lies posted about me.  Not sure who posted the lies about me but have a real good idea.  I paid for a surveillance system which is worth about Five bucks.  My cameras and cables keep failing and they do not back up their warranty.

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#3 Consumer Comment


AUTHOR: Steve - ()

RMA Support:
Send return shipping ;label via email on 08/06/13 with tracking#1Z2706FE9041685010-CM

A RMA request for return of a product has been issued.

You can view RMA by following the link http://www.backstreet-surveillance.com/rma/customer_rma/view/id/3824/?SID=1s537on654802abk0thl323kl6.

Please make sure you follow the guidelines detailed below. Failure to do so my delay service or void a refund.


Return Instructions

Please help us provide the service you expect by clearly writing your RMA number on the outside of the package. Our return system relies on the RMA number to identify your purchase and process your refund. We have no way of processing a return without an RMA number. Because of this, packages received without the RMA number clearly written on the outside of the package will be refused and returned to the address it was sent.


Refund Rules

Merchandise may be returned within 30 days of date of purchase for a refund of the purchase price less a non-negotiable 15% processing fee. The customer is responsible for the return shipping costs. Returned items must be in NEW and unused condition to qualify for a refund. Items must be returned in the original packaging, including all manuals, documentation, hardware and other included components.

Damaged, used and incomplete returns will be charged a 50% disposal fee which will be deducted from the refund amount.


Hidden Camera Returns

Due to the nature of hidden and spy equipment we will not provide a cash or credit card refund for hidden camera equipment. However, at anytime during the first 90 days from the date of purchase, any hidden camera item can be returned for replacement or a 100% in-store credit. In-store credits can be used to purchase any other items we offer. The customer has the choice between a replacement item or a in-store credit; not a cash refund.


Shipping Costs

As stated on our website. Shipping costs are the responsibility of the customer.


Ship returns to:

Backstreet Surveillance

Returns - RMA#

869 E. 4500 S. Unit 401

SLC, UT 84107-3049


Customer Service 800-431-3056 or

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#4 Consumer Comment

Company does not do as advertised

AUTHOR: Steve - ()

Wrong camera was sent to begin with. Took weeks before the right camera was sent. Whenever I called I could not get anyone to help me, this went in for several weeks. Do not think it's an easy step to put on you're computer. It is not easy. Most likely you will need help. GOOD LUCK. Don't ever try to return ANYTHING.After waiting for weeks I called to returnthe camera.These people are hateful, including a e mail that statedI have to pay for the return as stated in company policy.

It does not say that at all. I had a credit of appox. $100.00 comming which I never received. The camera I purchased was quickly removed from the line up never to be advertised again. I decided to keep the camera after receiving the e mails from BACKSTREET. I was going to loose 15% forrestocking anyway. When I did get help hardly a word was spoken. You will need to call back if & when a problem occurs. DO NOT do business with BACKSTREET. These are not good people to work with.

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#5 REBUTTAL Owner of company

The Truth About This Review



 We as a company normally ignore this type of review. But as many people are not aware, this website allows any person…to post anything with ZERO verification of the person’s identity or the validity of their statements. Because of this we wanted to provide information about this review that is FACTUAL and accurate.

 1.  We clearly state the different levels of performance our equipment provides. We provide data and images to help customer understand what to expect from the equipment. There is no attempt to misrepresent the equipments performance. Just the opposite, we provide several information pages to help customers understand HD and the different options.



 2.  We clearly state our corporate registrations and service locations on our website. The information provided in this review is intentionally misleading and inaccurate: Here is the link: http://www.backstreet-surveillance.com/about-backstreet-surveillance

 3. We have hundreds of 5 start customer views that are REAL and verified. Here is a link to some: https://www.ekomi-us.com/review-backstreet-surveillance.html

 4. We are a trusted Amazon.com preferred brand. Only credible and quality companies obtain this status:  http://www.amazon.com/s/ref=bl_sr_electronics?_encoding=UTF8&field-brandtextbin=Backstreet%20Surveillance&node=172282

 5. BAD REVIEWS: Out of the 187,000+ visitors that come to our website each year, we have exactly (7) negative reviews.( 4) of these reviews, like this one, admit they are not our customer and they post inaccuracies and bold face lies anonymously. The other three negative reviews are customers, which as hard as we may try we did not meet their expectations. The FACT is we have (3) actual negative reviews nationwide from real customers and HUNDREDS of 5 star VERIFIED customer reviews. It’s a track record that shows a company working hard to provide a quality products and exceptional customer service.

 We feel it’s always a good idea to check customer reviews before you buy, but it’s extremely important to use credible review sites and trust credible reviews from real customers.  Because of the anonymous nature of this site it has a tendency to attract vengeful and inaccurate reviews. If you have questions about this response please feel free to call.

 Thank you


Mac Jorgensen - General Manager 800-431-3056 ex:102

James Cawley – President 800-431-3056 ex: 101

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