- Report: #952930
Report - Rebuttal - Arbitrate
Complaint Review: Badcock & More
Badcock & More4325 NW 13th Street Gainesville, Florida United States of America
Badcock & More LOUSY SERVICE PEOPLE!!! Gainesville, Florida
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I insisted I did, and he said, that if we did ' you didn't pay for it". No one would be available to inspect the mattress for 2 weeks. At the end of 2 weeks, the deliveryman arrived to inspect the mattress. He took one look and said there was definitely a problem and that he would turn in the paperwork. I made 3 calls to the store requesting the status. Ben was always unavailable, and never returned my calls. I finally went into the store, to get some answers.
Ben totally ignored me - would not even look at me. I explained the issue to 'Suzanne", who promptly stated that the warranty was void because there was a stain on the mattress. I told her that Badcock had sold me fabric protection, and obviously it did not work! She called Serta and asked if they would warranty a mattress with a stain on it. They said no. She hung up and said she was sorry there was nothing she could do. I could call Guardsman, who was the company that warrantied the stain protection, and have them come clean it. However, the warranty was still void.
So...how does a stain of unknown origin, in a distant corner of a mattress void bad workmanship? I downloaded a copy of the Serta warranty, and after you read all the small print, it seems that they will only honor a warranty if it's never been used....sounds like even sleeping on it voids the warranty. Badcock Corporate was no help. The offered to refund the $50 for the fabric protection! So I am out $2000 and have to sleep in the guest room. Do not buy from Badcock or Serta!!!
This report was posted on Ripoff Report on 10/09/2012 01:54 PM and is a permanent record located here: http://www.ripoffreport.com/r/Badcock-More/Gainesville-Florida-32609/Badcock-More-LOUSY-SERVICE-PEOPLE-Gainesville-Florida-952930. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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