In January 2009 I purchased a $2000 Serta mattress set from Badcock. I also purchased their 'fabric protection' plan. Now 3 years later, we cannot sleep on the mattress as it has two deep impressions, one on either side. Because it has a 10 year warranty, we called Badcock. First, we asked "Ben' about the fabric protection, as I had noticed a spot on the mattress (NOT where we lay). I was told we did not have Fabric protection!
I insisted I did, and he said, that if we did ' you didn't pay for it". No one would be available to inspect the mattress for 2 weeks. At the end of 2 weeks, the deliveryman arrived to inspect the mattress. He took one look and said there was definitely a problem and that he would turn in the paperwork. I made 3 calls to the store requesting the status. Ben was always unavailable, and never returned my calls. I finally went into the store, to get some answers.
Ben totally ignored me - would not even look at me. I explained the issue to 'Suzanne", who promptly stated that the warranty was void because there was a stain on the mattress. I told her that Badcock had sold me fabric protection, and obviously it did not work! She called Serta and asked if they would warranty a mattress with a stain on it. They said no. She hung up and said she was sorry there was nothing she could do. I could call Guardsman, who was the company that warrantied the stain protection, and have them come clean it. However, the warranty was still void.
So...how does a stain of unknown origin, in a distant corner of a mattress void bad workmanship? I downloaded a copy of the Serta warranty, and after you read all the small print, it seems that they will only honor a warranty if it's never been used....sounds like even sleeping on it voids the warranty. Badcock Corporate was no help. The offered to refund the $50 for the fabric protection! So I am out $2000 and have to sleep in the guest room. Do not buy from Badcock or Serta!!!