• Report: #338299

Complaint Review: Balboa Insurance, Subsidiary Of CountryWide Mortgage

  • Submitted: Sun, June 08, 2008
  • Updated: Sun, July 13, 2008

  • Reported By:Mesa Arizona
Balboa Insurance, Subsidiary Of CountryWide Mortgage
Santa Ana, California U.S.A.

Balboa Insurance, Subsidiary Of CountryWide Mortgage Home Insurance Scam - Money Taken From Escrow Account Santa Ana California

*Author of original report: CountryWide Saves the Day

*Author of original report: CountryWide Saves the Day

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I went to the April 2008 "Home Show" at the State Fair Grounds and see a Countrywide mortgage booth. I went to it, as they have my primary mortgage and the gal asks if I want to investigate getting home insurance through them and save a lot of money. Sure, I say, send me info on how much I'd save, etc. So, what does this person do? She sends me an information packet AND a policy which has apparently already signed me up, and which threatens that if I don't send my payment promptly in ten days my insurance policy is cancelled. So, despising those type of tactics, I throw the whole thing in the trash, even though I would save money, if they are truthful, which I doubt based on the unscrupulous tactics of the saleswoman. Thinking, that's the end of that, I get a letter 10 days or so later saying my insurance is cancelled from Balboa Insurance company due to lack of payment. Well, good.

THEN, I get a letter from Countrywide, a week after that, saying that Balboa told them Balboa was now my new home insurance company, and so Countrywide tells me they took money out of my escrow account to pay for the new insurance. Now I am told I don't have enough money in my escrow to have TWO home insurance policies, so I should cancel my OLD one with State Farm. I then get another letter from Countrywide/Balboa saying my insurance with Balboa has been reinstated, although I had NOT signed up for it, had NOT sent any paperwork in to that effect, and the first payment had been made. That's because they stole money from my escrow account!

I call Countrywide, and have the agent call State Farm to ensure my insurance with them is still up and running, and call me back; my insurance with State Farm is fine, still standing. I then get Balboa's phone number and FUMING, call them and say "Here's the deal. I am THIS CLOSE to filing a serious report with the Arizona Dept of Insurance for unscrupulous and fraudulent behavior, so you BETTER MAKE THIS RIGHT."


I have to admit they are very attentive to my needs, and assure me they will cancel the policy and begin the process of returning the money, ALL OF IT, to my escrow account. I tell them I cannot believe they had the audacity to go BEHIND my back, when I clearly did NOT want them as my insurance company, can get money from my account WITHOUT MY OKAY. They cannot explain how that happened, but I wonder how many other folks get scammed like this and have to go through this aggravation to get things taken care of? I have not yet gotten my money back into my escrow account, but they seem to moving along in that direction.

The point is, DO NOT even THINK about looking into getting insurance through Countrywide Mortgage. Don't even THINK of ever getting connected to Balboa insurance. This is sad as I've found Countrywide Mortgage up to now to have been a very exemplary company with excellent customer service. That's why I'm so disappointed they contributed to this type of scammy behavior.

Mona
Mesa, Arizona
U.S.A.

This report was posted on Ripoff Report on 06/08/2008 07:14 PM and is a permanent record located here: http://www.ripoffreport.com/r/Balboa-Insurance-Subsidiary-Of-CountryWide-Mortgage/Santa-Ana-California-92799-5140/Balboa-Insurance-Subsidiary-Of-CountryWide-Mortgage-Home-Insurance-Scam-Money-Taken-Fro-338299. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

CountryWide Saves the Day

AUTHOR: Mona - (U.S.A.)

Okay, folks,

I'd just like to follow-up with the outrageous situation I had occur above. Countrywide themselves found out about all this and let the agent go who had acted so nefariously. Apparently the agent has done other nasty things and Countrywide is wondering if they will actually have to pursue criminal charges. I was contacted by the VP of District Sales, who was VERY nice, who patiently listened to the whole story, and who then expressed her regrets and apologies at this event. She made it clear that CountryWide really was upset that my escrow had been tapped and the agent had been able to do what she did. I truly felt the contact with this individual was genuine and sincere and it completely wiped away my irritation.

Countrywide assured me it was not their policy for the agent to be able to access my escrow account and in fact they have modified their policies so this sort of thing can't happen again. I really felt listened to and I have to say I am delighted to once again feel good about Countrywide. I actually even got a card in the mail today from the VP once again apologizing for the hassle I had to go through, and earnestly suggesting I contact her again if I need to.

So, I feel CountryWide has been completely vindicated. Previous to this I had been really happy with their customer service, and am definitely feeling that way again. I feel that they have shown they value the little person, in this case, me!

However, I still think folks should shy away from Balboa Insurance.
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#2 Author of original report

CountryWide Saves the Day

AUTHOR: Mona - (U.S.A.)

Okay, folks,

I'd just like to follow-up with the outrageous situation I had occur above. Countrywide themselves found out about all this and let the agent go who had acted so nefariously. Apparently the agent has done other nasty things and Countrywide is wondering if they will actually have to pursue criminal charges. I was contacted by the VP of District Sales, who was VERY nice, who patiently listened to the whole story, and who then expressed her regrets and apologies at this event. She made it clear that CountryWide really was upset that my escrow had been tapped and the agent had been able to do what she did. I truly felt the contact with this individual was genuine and sincere and it completely wiped away my irritation.

Countrywide assured me it was not their policy for the agent to be able to access my escrow account and in fact they have modified their policies so this sort of thing can't happen again. I really felt listened to and I have to say I am delighted to once again feel good about Countrywide. I actually even got a card in the mail today from the VP once again apologizing for the hassle I had to go through, and earnestly suggesting I contact her again if I need to.

So, I feel CountryWide has been completely vindicated. Previous to this I had been really happy with their customer service, and am definitely feeling that way again. I feel that they have shown they value the little person, in this case, me!

However, I still think folks should shy away from Balboa Insurance.

Mona
Mesa, AZ
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