- Report: #343400
Report - Rebuttal - Arbitrate
Complaint Review: Bally Total Fitness
Bally Total Fitness12440 Imperial Hwy, Ste. 300, Norwalk, California U.S.A.
Bally Total Fitness Contract ended and charged me $31 for 37th payment when contract was for 36 months only. Norwalk California
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I tried to cancel contract after I found out about several months of use that I could no longer attend because of my demanding work schedule. The local club advised it could not be cancelled and whether I used club or not, I would need to pay the $31 per month. I did so faithfully for the full 36 months.
The Friday before my contract was coming to an end, I received a letter advising that I could renew for one year, 2 years or 3 years. Furthermore, there was no place to ask if I wanted to cancel but it did say if I did not contact them, I would be charged more than what I had orginally agreed to pay ....due to price increase.
I proceeded to call that Monday, June 2, 2008 at 9 am as it rang off the hook and no answer and no voice mail system.
I then knew that my debit payment of $31 could kick in the next day, June 3, 2008. I called the local club where I signed up and used their location only when I used it for a short period of time and spoke to Frank. I advised Frank the urgency of getting through Corporate Office and so I asked him to call for me and cancel. he did; however, he indicated it was probably too late to stop the debit in time. If I was charged, I needed to contact Corporate Office so that they could refund me.
I was charged the $31 and again could not get through to anyone with their phone system at the Corporate office. I left three messages for Frank within a two week period and no return call. I then asked for another Supervisor to talk with and she followed up by calling again Corporate Office for me to confirm that yes I was cancelled; however, she had good and bad news for me.
I decided to hear the good news first and she proceeded to say that I had membership for another 30 days which I did not want because I was paying for nothing and could not use their services. Bad news is that I could not get a refund. I advised her to make sure Frank called me and he never did.
Today, June 23, 2008, I asked for Frank and he came on the line. He denied that he told me I would get a refund and then shared that Corporate Office had a stipulation in my contract that Paragraph 15 stated that we are automatically renewed if we do not give a 30 day notice of cancellation.
I insisted he call them back and get my refund. He indicated he could not so I asked him to get a fax copy of my contract for legal investigation. He advised that I would first need to pay a $10 fee to have done.
I was so upset that I ended call and decided to report Bally Total Fitness to any agency possible as this is a scam and just not right. I did file with the Better Business Bureau a complaint to attempt to get my refund. I want anyone that has ever had any such treatment to file a complaint as well. This is so unethical and wrong.
I will tell everyone I know to never sign up or use Bally Total Fitness. I will contact Burbank/Glendale Leader advising of such treatment. They need to be stopped.
I urge anyone reading this complaint to never sign a contract with Bally Total Fitness or if they go to any other health club, to read every letter of the contract before signing.
This report was posted on Ripoff Report on 06/23/2008 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bally-Total-Fitness/Norwalk-California-90650/Bally-Total-Fitness-Contract-ended-and-charged-me-31-for-37th-payment-when-contract-was-f-343400. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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