- Report: #645786
Report - Rebuttal - Arbitrate
Complaint Review: Bally's Total Fitness
Bally's Total Fitness12440 E. Imperial Hwy, Ste 300, Norwalk, CA 90650 Internet United States of America
Bally's Total Fitness Company continues to charge monthly following end of contract , Internet
After playing phone tree roulette, I finally got to a customer service rep, and explained that I wanted to cancel, and asked if any thing was required my part. "Frank" explained that it is their practice to automatically convert contracts to month-to-month memberships. I explained that there was NOTHING in the contract stating this. He said if I wanted to cancel I would need to send a written request - to their EFT department. I am sending a letter today, certified mail, and placing a stop payment with my bank. I explained to Frank that they are intentionally misleading consumers. Of course, that didn't stop him from trying to convince me to continue my membership.
BEWARE of this company - not only are their gyms gross, but they intentionally make their contracts vague and will bill a consumer when they have not legal right to do so.
This report was posted on Ripoff Report on 09/29/2010 02:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Ballys-Total-Fitness/internet/Ballys-Total-Fitness-Company-continues-to-charge-monthly-following-end-of-contract-Int-645786. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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