• Report: #117531

Complaint Review: Banana Republic / MCCBG

  • Submitted: Fri, November 12, 2004
  • Updated: Fri, November 12, 2004

  • Reported By:Nogales Arizona
Banana Republic / MCCBG
485 Lake Mirror Rd Bldg 700 Dept 72 Atlanta, Georgia U.S.A.

Banana Republic / MCCBG ripoff / dishonest, unfair, unwilling to help, fraudulent fees Atlanta Georgia

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I have a credit card with Banana Republic, for some reason they can't get my address right after I have changed it several times, I don't receive statements from them and it is been happening for the last six months

In spetember I had to talk to them and explained one more time they don't have my address right, they changed it again, a girl named Carrie ext. 7277 and she adjusted my account for the late fees....2 months passed I did not receive a statement again I call them and they tell me it was my obligation to remember and because I did not sent a payment I'm in deliquency statuts, and they will no wave any more late fees.

My balance is not big at all, and I am talking about $40.00 in what I think is fraudulent fees, after speaking to them they make you feel helpless like if you are asking for somenthing so big, a girl named Lisa in the collection department (they don't give last names or extension #) even put words on mu mouth by saying "I was refusing to make payment" she even wrote it down on my account when what I was trying to do was to make the appropiate payment with out the late fees, then I ask to speak to a supervisor and I talk Jeanny (no last name ) and she refused to take those late fees out, because according to her they don't have a returned address for my account.

I really don't know why they use their position to steal from the consumer and that is what I told her.....
My case is probably not big at all, but the feeling is the same as if I was ripped off somenthing more, I think what they take away with their attitude is your faith and how can easily take away from you your money. I have been late before and when is my mistake I pay i am not trying to get out of a responsibility
I hope some one hears me because this is so unfair.
thank you

Nogales, Arizona

This report was posted on Ripoff Report on 11/12/2004 03:29 PM and is a permanent record located here: http://www.ripoffreport.com/r/Banana-Republic-MCCBG/Atlanta-Georgia-30349/Banana-Republic-MCCBG-ripoff-dishonest-unfair-unwilling-to-help-fraudulent-fees-Atl-117531. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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