On 7/16/05 I took my 6 1/2 month old Boxer to be seen by our regular vet at Banfield Pest Hospital located in the PetSmart at Mall of Georgia for diarrea. They diagnosed him with worms and also called to let me know it looked as though he had ear mites and a irritation on his stomach.
I explained to the nurse that we did not have the money to treat all that this time around but that if they wanted to go ahead and treat him that we could pay the rest next week. Well of course, they choose not to treat because I wasn't giving them money.
So on Tuesday 7/19/05 he was having problems getting comfortable anywhere. He looked very nervous and uncomfortable. After searching on the net for symptoms of ear mites, we found that his behavior was probably due to the mites.
So we had to break down and take him to the vet even though we still had not been paid yet because we couldn't stand seeing him unfortable. The vet examined him and gave us some medication for his ears. When my husband got home with him he started acting strange about an hour after getting home with dry heaving and acting like there was something stuck in his throat.
We went ahead and gave him the mite medicine even though one of the side effects was vomiting. This dry heaving and vomiting continued throughout the night and I took him back to the vet to be examined this morning. The vet assistant just called to let me know that the doctor recommended doing a white blood count test and an x-ray to see if there was anything stuck in his throat but this was going to cost an additional $400 that what was already quoted of $150 just to stay the day for observation.
I explained that I just did not have the $400 for those procedures and she said, "Well you can take them off and tell me what you would like done." Basically, the doctor will not treat my puppy unless I hand over $500 to her for the hospital stay for today, medication for the originally diagnosed kennel cough, and the blood test, and x-rays.
So in other words, my puppy could die of something stuck in his throat or some other infection and the doctor just doesn't care because I cannot afford to give her $500 at this time. I have mentioned payment plans several times and have been dismissed every time.
It is a shame when doctors do not care about the well being of an animal because the cost of getting them well is more than the average person can afford in one lump sum. This doctor is Dr. Cockburn and when I called the corporate office to file a complaint they said they could do nothing because she actually owns this facility and she has the final say so.
I told the nurse to have both my dogs records ready when I came to pick the puppy up because I would never bring either of them back. This is NOT the first time that I have had this issue with this facility but this time they have gone too far when they seem to be so willing to let an innocent puppy suffer because his parents aren't wealthy like the vet.
Sugar Hill, Georgia