• Report: #875325

Complaint Review: Banfield Pet Hospital

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  • Submitted: Sat, April 28, 2012
  • Updated: Sat, July 21, 2012

  • Reported By: Rowena R — LITTLE ROCK Arkansas United States of America
Banfield Pet Hospital
11400 Financial Centre Parkway Little Rock, Arkansas United States of America

Banfield Pet Hospital The Wellness Plan is a total RIPOFF! They continue to collect money from you every month even if you don't have your pet anymore. They do not tell you that once you enroll...you cannot cancel until th Little Rock, Arkansas

*General Comment: Read your Contracts

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The Wellness Plan is a total RIPOFF!!! What they do not tell you: once you sign up -- you cannot cancel until after 12 months....if you forgot to cancel after the 12 months--they will continue to take money from your account or charge your credit card...that means that you have to wait another 12 months to cancel. When you call the corporate customer service -- they are the rudest people...don't expect a friendly customer service. DO NOT SIGN-UP! IT IS A SCAM!

This report was posted on Ripoff Report on 04/28/2012 12:45 PM and is a permanent record located here: http://www.ripoffreport.com/r/Banfield-Pet-Hospital/Little-Rock-Arkansas-72211/Banfield-Pet-Hospital-The-Wellness-Plan-is-a-total-RIPOFF-They-continue-to-collect-money-875325. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 General Comment

Read your Contracts

AUTHOR: Kimberlu - (United States of America)

Yes the Wellness plans auto-renew, and it is difficult to cancel (which you can) but it's all there if you actually read the contract.  Sorry your expected to be a responsible adult and read but it's all there. Just because some kid at the desk hands you a contract and says you'll save money doesn't mean that if you don't read it you get out of it.  You can cancel during the contract, it's annoying but you can't talk to customer service, you have to talk to Wellness Plan Relations which does have a lengthy hold time. I'm guessing you didn't want to wait and just got mad that customer service said "we can't do that but I can give the number of Wellness Plan Relations" and are totally fabricating the truth. Also when you cancel you are responsible for services you did use. On top of the price whatever services you use are broken down over 12 months, if you want to cancel after 3 months the services are due. You still owe.  A lot of times they'll cut the price to just the bare minimum of what you used to help you.  But again if you would have actually spoken to who you should of you would know that.  Or you could have taken the time to read the contract, or said, "I'll just pay for the services I incurred today and go over the Wellness Plan at home to see if I need it". But that would be responsible. Which I'm guessing your not. 
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