- Report: #455138
Report - Rebuttal - Arbitrate
Complaint Review: Bank Freedom , Meta Bank
Bank Freedom , Meta Bank17595 Harvard Suite C #3250 Irvine, California U.S.A.
Bank Freedom ,Meta Bank Holding Funds, EXTREMELY POOR customer service...NOT RECOMMENDED Irvine California
*Consumer Comment: BankFreedom
With that being said, I am a Bank Freedom cardmember...albeit for not too much longer. With existing funds on my card I initiated new service with DIRECTV. DIRECTV did a pre-authorization transaction on the card for service - it was NOT a purchase. After inquiring with DIRECTV, they assured me the funds would be released in approximately 3 days. Well, not with Bank Freedom.
It is going on 4 weeks now, and after several attempts to contact customer service via email AND the toll free number, I recieved an email informing me they can hold the funds for up to 60 days...unless DIRECTV contacts them via fax on company letterhead ect. DIRECTV humored me and did so 5+ days ago...and the funds are STILL being held. Now when I try to contact Bank Freedom, the emails bounce back as "user unknown".
While we aren't talking a great deal of money - it's a hold for $25 - it's still belongs to me as I deposited it to the card. I'm an unemployed single mother with a special needs child. Now when I am in desperate need of those funds, I can't access a dime.
I DO NOT recommend Bank Freedom in any capacity for any reason.
Crescent City, Florida
This report was posted on Ripoff Report on 05/25/2009 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bank-Freedom-Meta-Bank/Irvine-California-92614/Bank-Freedom-Meta-Bank-Holding-Funds-EXTREMELY-POOR-customer-serviceNOT-RECOMMENDED-I-455138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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