• Report: #455138

Complaint Review: Bank Freedom , Meta Bank

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  • Submitted: Mon, May 25, 2009
  • Updated: Wed, August 17, 2011

  • Reported By:Crescent City Florida
Bank Freedom , Meta Bank
17595 Harvard Suite C #3250 Irvine, California U.S.A.

Bank Freedom ,Meta Bank Holding Funds, EXTREMELY POOR customer service...NOT RECOMMENDED Irvine California

*Consumer Comment: BankFreedom

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Let me start off by saying this is a pre-paid debit Mastercard. Not only does Bank Freedom charge $9.95 MONTHLY for the card, but unless you use a direct deposit option, it also costs $4.95 just to add funds to the card.

With that being said, I am a Bank Freedom cardmember...albeit for not too much longer. With existing funds on my card I initiated new service with DIRECTV. DIRECTV did a pre-authorization transaction on the card for service - it was NOT a purchase. After inquiring with DIRECTV, they assured me the funds would be released in approximately 3 days. Well, not with Bank Freedom.

It is going on 4 weeks now, and after several attempts to contact customer service via email AND the toll free number, I recieved an email informing me they can hold the funds for up to 60 days...unless DIRECTV contacts them via fax on company letterhead ect. DIRECTV humored me and did so 5+ days ago...and the funds are STILL being held. Now when I try to contact Bank Freedom, the emails bounce back as "user unknown".

While we aren't talking a great deal of money - it's a hold for $25 - it's still belongs to me as I deposited it to the card. I'm an unemployed single mother with a special needs child. Now when I am in desperate need of those funds, I can't access a dime.

I DO NOT recommend Bank Freedom in any capacity for any reason.

Sophienaustin
Crescent City, Florida
U.S.A.

This report was posted on Ripoff Report on 05/25/2009 02:49 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bank-Freedom-Meta-Bank/Irvine-California-92614/Bank-Freedom-Meta-Bank-Holding-Funds-EXTREMELY-POOR-customer-serviceNOT-RECOMMENDED-I-455138. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

BankFreedom

AUTHOR: Curt D - (United States of America)

They have gotten alot better after dropping Meta Bank. WHAT EVER YOU DO, DO NOT get a GreenDot card!!! One horror story after another and, the BBB does NOTHING!

http://www.trustlink.org/Ask-The-Community/Question/Business/How-can-Green-Dot-POSSIBLY-have-an-A-rating-4598

and

http://www.trustlink.org/Reviews/Green-Dot-Corporation-205924704

and

http://www.ripoffreport.com/directory/Green-Dot.aspx

Wishing you all the best of luck!
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