Bank Freedom ,Meta Bank Holding Funds, EXTREMELY POOR customer service...NOT RECOMMENDED Irvine California

Let me start off by saying this is a pre-paid debit Mastercard. Not only does Bank Freedom charge $9.95 MONTHLY for the card, but unless you use a direct deposit option, it also costs $4.95 just to add funds to the card.

With that being said, I am a Bank Freedom cardmember...albeit for not too much longer. With existing funds on my card I initiated new service with DIRECTV. DIRECTV did a pre-authorization transaction on the card for service - it was NOT a purchase. After inquiring with DIRECTV, they assured me the funds would be released in approximately 3 days. Well, not with Bank Freedom.

It is going on 4 weeks now, and after several attempts to contact customer service via email AND the toll free number, I recieved an email informing me they can hold the funds for up to 60 days...unless DIRECTV contacts them via fax on company letterhead ect. DIRECTV humored me and did so 5+ days ago...and the funds are STILL being held. Now when I try to contact Bank Freedom, the emails bounce back as "user unknown".

While we aren't talking a great deal of money - it's a hold for $25 - it's still belongs to me as I deposited it to the card. I'm an unemployed single mother with a special needs child. Now when I am in desperate need of those funds, I can't access a dime.

I DO NOT recommend Bank Freedom in any capacity for any reason.

Sophienaustin
Crescent City, Florida
U.S.A.