- Report: #453997
Report - Rebuttal - Arbitrate
Complaint Review: Bank Of America , BofA, BankofAmerica
Bank Of America , BofA, BankofAmerica1000 Samoset Drive Newark, Delaware U.S.A.
Bank Of America , BofA, BankofAmerica Horrible customer service, ridiculous fees charged on a mixup when they took over my Citicard Newark Delaware
My Original Message after a horrible phone call:
Subj: Re: Upromise World MasterCard - 1193 Question about a Fee
Message text: I am astounded by the way I was treated when calling in to BankofAmerica (B.A.). My account was transferred from Citibank and was on autopay and I guess they didn't draft the payment for the last bill.
Then the first notice I get from B.A. is a late fee and interest, before I even received my new valid credit card from you. When I asked to speak to a supervisor regarding getting the fees reversed, I was told I there was no supervisor available to speak, until I paid the balance due first, and that I should take up the problem with the missed payment with Citibank even though the fees were "paid to B.A." I paid the balance in full on the same day. Now I get a new balance owed of a
measly 2 dollars. If this is how Bank of America treats its customers and is this desperate to squeeze whatever they can from good paying cardholders I WILL NEVER give another dime of my business to your company again. I am a very loyal paying cardholder but my first impression with your company is not a pleasant one by any means. From a customer service standpoint his is not a way to start any business relationship. Kindly reply regarding the crediting back of the fees and interes
Bank of America's simple reply:
Dear Richard P. M,
Thank you for your inquiry dated 5/19/09 regarding a late fee adjustment. We are happy to assist you.
After reviewing your account, we have determined that the $39.00 late fee assessed on 04/15/2009 was applied correctly. We regret we are unable to remove the fee at this time. Therefore, this transaction will remain part of your account balance.
We apologize for any inconvenience this may have caused. We value you as a customer and appreciate your business. If we may be of further assistance, please contact us again by e-mail. Thank you for choosing Bank of America.
Alberto Aviles, Bank of America
I never liked them in the past but had no choice when they took over my Upromise Citicard, and was going to give them a chance but now they will never get my business nor should they get any other person's business. THis bank can take tax payer money and then turn around a and go fee happy on legitamte good paying customers.
Wyckoff, New Jersey
This report was posted on Ripoff Report on 05/21/2009 07:32 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bank-Of-America-BofA-BankofAmerica/Newark-Delaware-19713/Bank-Of-America-BofA-BankofAmerica-Horrible-customer-service-ridiculous-fees-charged-o-453997. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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