Opened a checking account in October of 2007 in Austin, TX.
In 2009 April, my account has been charged for over $400, for safe deposit box, which was requested to be closed over 4 years ago, in Laredo, TX.
Never been told anything about having a safe deposit box open for 2 years with negative balance, and having unpaid balance, whatsoever.
Bank Asst. Manager suggested to sign the contract now, to avoid additional charges, and promised to work towards disputing this charge with Laredo branch (of course BS)
I've signed off the contract on April, 2009.
6 Months went by, September 2009, I'm at the Bank of America in Austin, TX again, trying to dispute this charge one more time, when the Asst. Manager told me that my Safe Deposit box for UNKNOWN reason to him, is STILL open (really? even I signed the paper 6 months ago? what's the excuse this time???)
I calmly asked for a record, and Asst. Manager agreed to print the "screenshot" and provide me with prove.
Printed and went to pickup the "screenshot", but then came back with the manager with a message bellow:
"I just called to Laredo branch, and closed your safe deposit box, and we are offering you $50 reward, however we can't provide you with this "screenshot", you can look, by you can't have it."
(really? that's really generous)
After I asked for an explanation, "why my account was still open?" , they said, well, we back dated, and we won't provide the screenshot.
This is a clear prove, that Bank of America intentionally doesn't close requested safe deposit boxes, and instead waiting for 3-4 years, to charge you higher fee.
(really? they don't report to collection agencies for 4 years? )
There are more on the recorded conversation.
If you're an attorney with experience, and you see a solid case here, feel free to contact me.
If you are another customer, who has been ripped off by this institution, feel free to share your thoughts.