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Report: #325580

Complaint Review: Bank Of America - Charlotte North Carolina

  • Submitted:
  • Updated:
  • Reported By: Charlotte North Carolina
  • Author Confirmed What's this?
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  • Bank Of America 100 North Tryon Street Charlotte, North Carolina U.S.A.
  • Phone: 800-432-1000
  • Web:
  • Category: Banks

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On 4/8/08 I used my Bank of America check card as a credit card on 3 transactions knowing that my paycheck would go in for direct deposit at midnight. Credit card transactions don't post to your account until the merchant sends in the charge slip.

I had an ATM withdrawal & 2 electronic payments to come in on the 8th for payment, the money was there for these, my account did not go negative. At midnight my direct deposit went in & one of my credit purchases posted on the 9th, the money was there for this. The other 2 charges didn't post until the 10th.

On the 9th I was charged 3 - $35.00 NSF fees for no reason. I called the customer service # 1-800-432-1000 and was told these charges would not be reversed. At lunch I went to the Southpark branch, they had one personal banker working the podium to greet you & let you know to sit & wait & one personal banker working with clients.

I had only one person ahead of me waiting & after 45 minutes of sitting there a lady walked into the bank in daisy duke shorts & the guy at the podium helped her himself & sent her on her way. Then a business man walked in & again the guy at the podium helped him with his issue & sent him on his way. By now as you can imagine I had become very irrated, especially since I was on my lunch hour.

The podium guy got a teller to try to help me. She didn't know the policies for overdraft fees & couldn't remove them. She did give me a copy of the Schedule of fees you receive when you open an account. Finally the other personal banker was done with the gentleman he had been with for over an hour.

I go in to talk to Rocco who is very rude & condisending, he proceeded to tell me I should do a better job of balancing my checkbook so I would know what I have available. He said this was a new process implented on March 1, 2008 & notices were sent with statements in June 2007 & reminders were sent on the March statement. Needless to say he refused to remove any charges and proceeded to rush me out of his office threatening to have me arrested for being to loud. I get a little loud when someone is stealing my money.

I then went to the East Blvd branch where I was able to see someone immediately and she agreed with me but had to call in for permission to return the fees. Needless to say the lady on the phone told me to learn how to balance my checkbook & refused to refund the fees. By now my lunch hour had turned into three & a half hours.

When I got home that evening I decided to read the schedule the teller had given me. The book was effective February 2008. There were changes in the book for overdraft fees that would take place on April 19, 2008 & May 9, 2008 but no mention of the change that they claim to have started advising customers of in 2007 that would take effect on March 1, 2008.

Again I called customer service. I spoke to an associate and had the call transferred to a supervisor and then to a manager. I read all of them there schedule word for word which states that overdraft fees are only charged on items that funds are not there for & the bank pays for you or items the bank returns unpaid.

They all told me the fees would not be removed. My question to the manager was, this new process is not in your book handed out to peple opening new accounts & current customers were notified on their statements so how do new account holders find out. He was silent & I told him the reason it doesn't show is they know this is an illegal & immoral practice so they are trying to hide it from you so they can wait & steal all your money with this. He then told me I had an old schedule & I made sure to let him know I had received it from the teller that day.

I did check my statements for the notices & there is no mention of fees being charged on pending transactions.

I found out several people I know have also been hit. I would love to file suit against them for this. I will gladly join with anyone who wants to take them on. If they want to say there is no money in the account when these things are done I told them just like a credit card it should come back saying declined, but then they couldn't take any of our money if they didn't let it go through.

Margaret
Charlotte, North Carolina
U.S.A.

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This report was posted on Ripoff Report on 04/12/2008 12:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/bank-of-america/charlotte-north-carolina/bank-of-america-overdraft-fees-charged-on-items-that-cleared-bank-charged-due-to-pending-325580. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
14Consumer
0Employee/Owner

#14 Consumer Comment

Soft holds vs. hard holds

AUTHOR: Timfany - (U.S.A.)

POSTED: Sunday, May 04, 2008

This is legal the bank changed from doing soft holds to hard holds which means as soon as a authorization comes in on your account this is considered paid, the only way to get the fees refunded to you is if the authorization drops off your account, and then the fees are automatically refunded, of course this is a way for banks to increase in profit but if you have the money in your account then you would not be a so called victim of this. They even have it at the atm machine if you do a withdrawal and have nsf it tells you that you will be charged a overdraft fee and if you agree to continue and then try to have the fee refunded you will be told no, because you agreed to it. so bottom line just make sure you have the money in your account.

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#13 Consumer Comment

OD fees do suck

AUTHOR: Kyle - (U.S.A.)

POSTED: Monday, April 21, 2008

I only use my bank to pay bills, for daily transactions I use cash or pre-paid debit cards for this very reason, I used to live paycheck to paycheck, and sometimes I would make a mistake and my debit card would allow me to overdraft the account.

They set it up that way for a reason, they WANT all of you to easily overdraft your account, thats because they WANT your money. Dont mistake it, they are out to PROFIT off the consumer. PROFIT is more important to them than customer service. They really do not give a flying rats a*s about the consumer especially if you are a paycheck to paycheck sort of person and not a high roller.

One comment to one of the posters here, Allison- If you got charged multiple times for the same transaction those can be reversed, they will reverse fees for anything under $2.00.

The problem is, if you are running on the edge of empty in your bank account, you can get victimized by this. Just be smart, either be really meticulous with record keeping or seperate your spending from your bank. They are absolutely rude and nasty if you argue with them about their policies. They could care less if they took your gas and food money for the week over a $10 mistake.

There is no doubt that they are out to profit off this, and they are are making massive profits!! The problem is the ones falling victim to this are the ones who can least afford it.

If everyone does what I do, overdrafts would be all but elimated, and let the CEO's cry about their reduced bottom line.

There does need to be some federal control here, we need to have a bank that is fair and just, don't punish minor mistakes with huge fees, make the punishment fit the crime, not the companys budget.

It does suck that they take all of our power away from us, and treat us like cattle. So I say treat them the same and remove their ability to fee you!!

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#12 Consumer Suggestion

The Bank of America Float is Gone

AUTHOR: Edward - (U.S.A.)

POSTED: Saturday, April 19, 2008

Ken of Massachusetts explained it perfectly when Ken said:

'What is confusing you is that a transaction can run through a 'debit channel' (PIN-based) or a 'credit channel' (signature based). Running a transaction witha signature does not make it a credit card transaction, it is merely the electronic route it will take to get to your bank.

In either case, the transaction legally occurs when you swipe the card. If you don't have the funds in your account at that millisecond, you are overdrawn.'

The problem here is Bank of America customers WERE ABLE to do this in the past, with the 'credit channel' (signature based) transactions. In the past at BofA when you used your card as a 'debit card' (PIN-based) and you overdrew your Available Balance, you were charged an overdraft fee because these 'debit card' type purchases were considered to POST IMMEDIATELY to the ledger. So in effect, you overdrew your Posted Balance, thus BofA charged you a fee since they charged fees based on the Posted Balance.

On the other hand, in the past, if you used your card as a 'credit card' (signature based), and you overdrew your Available Balance, BofA DID NOT charge you a fee for these transactions because they had not yet overdrawn the Posted Balance. And because of the two or three day float waiting for Merchants to send in the batch, you could BEAT these transactions to the bank with a deposit. So when these 'credit card' type transactions finally posted, you would not be charged a fee for them since the Posted Balance was never overdrawn, even though the Available Balance was overdrawn. BofA FORMERLY charged fees based on the Posted Balance.

Well, it appears that Bank of America has closed this loophole with their recent policy change in March of 2008. It now appears that no matter how you use your card, the minute you overdraw your Available Balance you will be charged a fee no matter if you use the card as a 'debit card' (PIN-based) or as a 'credit card' (signature based). It now appears that BofA charges OD fees based on the Available Balance, not the Posted Balance. Given their past history, I was actually SURPRISED the Bandits of America sat back and allowed this loophole to exist for so long.

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#11 Consumer Suggestion

I agree that overdraft fees suck...

AUTHOR: Jim - (U.S.A.)

POSTED: Friday, April 18, 2008

But ultimately the ownership of the problem lies with you. I got myself into trouble with Compass several years ago about the same situation, except I made a big mistake in my accounting and actually thought the money was there. Either way, same end result. I have found a bank that does not normally charge you an overdraft fee until the charge actually postst though, TCF Bank. As long as the transaction is merely pending and not psoted then I have never been charged. I'm not sure how long they will continue this but as if right now thats howo it is. I wouldn't depend on this, but at least its a little bit of a safety net if you make a mistake.

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#10 Consumer Suggestion

I agree that overdraft fees suck...

AUTHOR: Jim - (U.S.A.)

POSTED: Friday, April 18, 2008

But ultimately the ownership of the problem lies with you. I got myself into trouble with Compass several years ago about the same situation, except I made a big mistake in my accounting and actually thought the money was there. Either way, same end result. I have found a bank that does not normally charge you an overdraft fee until the charge actually postst though, TCF Bank. As long as the transaction is merely pending and not psoted then I have never been charged. I'm not sure how long they will continue this but as if right now thats howo it is. I wouldn't depend on this, but at least its a little bit of a safety net if you make a mistake.

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#9 Consumer Suggestion

I agree that overdraft fees suck...

AUTHOR: Jim - (U.S.A.)

POSTED: Friday, April 18, 2008

But ultimately the ownership of the problem lies with you. I got myself into trouble with Compass several years ago about the same situation, except I made a big mistake in my accounting and actually thought the money was there. Either way, same end result. I have found a bank that does not normally charge you an overdraft fee until the charge actually postst though, TCF Bank. As long as the transaction is merely pending and not psoted then I have never been charged. I'm not sure how long they will continue this but as if right now thats howo it is. I wouldn't depend on this, but at least its a little bit of a safety net if you make a mistake.

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#8 Consumer Suggestion

I agree that overdraft fees suck...

AUTHOR: Jim - (U.S.A.)

POSTED: Friday, April 18, 2008

But ultimately the ownership of the problem lies with you. I got myself into trouble with Compass several years ago about the same situation, except I made a big mistake in my accounting and actually thought the money was there. Either way, same end result. I have found a bank that does not normally charge you an overdraft fee until the charge actually postst though, TCF Bank. As long as the transaction is merely pending and not psoted then I have never been charged. I'm not sure how long they will continue this but as if right now thats howo it is. I wouldn't depend on this, but at least its a little bit of a safety net if you make a mistake.

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#7 Consumer Comment

Misinformation

AUTHOR: Ken - (U.S.A.)

POSTED: Friday, April 18, 2008

"I used my Bank of America check card as a credit card". No you didn't. A debit card only LOOKS like a credit card, it is not one, nor can it be used like one.

What is confusing you is that a transaction can run through a 'debit channel' (PIN-based) or a 'credit channel' (signature based). Running a transaction witha signature does not make it a credit card transaction, it is merely the electronic route it will take to get to your bank.

In either case, the transaction legally occurs when you swipe the card. If you don't have the funds in your account at that millisecond, you are overdrawn. You cannot assume you will beat it to the bank... you won't. The only way you can possibly do this is to write out a check, and as more and more merchants sign on to Check21, this becomes riskier.

One final note: don't assume that the transaction will reject because you don't have available funds, because it won't. No more than you could expect someone to tap you on the shoulder and stop you if you attempted to write a check that you can't cover.

Technology makes some things easier, but it also makes it more important than ever that you manage your own accounts and don't depend on your bank to do it for you.

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#6 Consumer Suggestion

Same thing!

AUTHOR: Allison_knoedler - (U.S.A.)

POSTED: Thursday, April 17, 2008

I just want you to know Pamela, I am a 22 year old with a 1 year old and a husband. WE live paycheck to paycheck. We do get direct deposit. And when my husbands job didn't have the funds but the deposit still went through and SHOWED on the website (I use chase bank) same thing happened to us. So far there has been 1200$ in fees. Funny thing is, we waited until all the fees stopped and emptied the account. Nothing else was pending, a women from the bank confirmed this.

Three days later I checked the account, we are now $ - 450 .NEGATIVE!! I have no money to feed myself nor my child. Somehow, they kept trying to put the same item through 20 times. So my .90 cent paypal fee costed me 35.90 over 11 times. We have lost over a thousand dollars. All of the purchases come to about 30 dollars.

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#5 Consumer Comment

If you deposit was posted at midnight...

AUTHOR: Edgeman - (U.S.A.)

POSTED: Saturday, April 12, 2008

Then it was a day after your transactions.

I agree that the fees suck but you did overdraft your account. In the future, do not authorize transactions until the money is hard posted to your account. It's not the bank's responsibility to make sure that you don't go negative.

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#4 Consumer Comment

It doesn't matter.

AUTHOR: Nikki - (U.S.A.)

POSTED: Saturday, April 12, 2008

It doesn't matter that the charges did not hard post to your account, you still spent the money on the 8th. Your direct deposit went in on the 9th. The minute the bank guaranteed the funds to the merchant (which is when you swipe your card), they are allowed to assess fees. The question is, did you have the money at the time you made the charge? Not did you have the money at the time the merchant sent in the slip.

It also doesn't matter if you keep a register or not. You knew you swiped your card before your direct deposit went in. Remember, just because your direct deposit was going in at midnight, that doesn't mean the money is going in that night. It means the direct deposit is going in the next morning.

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#3 Consumer Suggestion

You should not have used your card......

AUTHOR: Cat - (U.S.A.)

POSTED: Saturday, April 12, 2008

...before your direct deposit. You did not have the money in your account. This is not the bank's fault. If you are keeping a register then you would have known that you did not have the money. This is not a ripoff.

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#2 Consumer Comment

Nice try, but wrong!!!

AUTHOR: Faron - (U.S.A.)

POSTED: Saturday, April 12, 2008

Your transactions began preceeding your direct deposit, so since technically your balance is in the red you will get popped NSF fees. The float we use get before the computer age has vanished. This is not only done at BofA; but many banks do this. These fees are meant to be punitive. Next time you need to wait until the Direct Deposit is posted before writing checks or going to the ATM, which is exactly what I do. One more day of waiting does not hurt. Courts will not be sympathetic to you because the bank really had done nothing wrong. Read your agreement again and notice how they can decide how they want to take action to generate banking fees.

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#1 Consumer Suggestion

Don't debit if there's insufficient or no funds .

AUTHOR: Terry - (U.S.A.)

POSTED: Saturday, April 12, 2008

When you purchase or debit your card the transactions are electronically noted instantly with the date ,time ,and place of purchase .

As a card holder , you have a duty to balance your account/budget .

In each account monthly statement BOA send a budget worksheet .

I will agree if the funds are not in your account to cover the transaction , it/they should be denied .

I will agree the way it's set up an account holder can make 3 or 4 transactions , then they charge you fees .

Having said that , BOA will usually waive the first fee if it's your first ever insufficient funds fee .

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