I've been a BOA account holder for 9 years. I noticed for the first time in November that BOA took 10 insufficient fund fees from my account even though I could not visually see a negative balance in my account.
I went into my local branch to ask for a explanation and was told by the bank rep that even though I did not show negative balances on that date, there were other transactions that were already in my account that posted on that actual date and not the date that they were showing.
BOA said that the PENDING and the POSTED date can be confusing, because the date can change once the item moves out of pending to posted the date could change. I went to another location to speak to a branch manager who called customer service and the rep had half of the fees refunded to my account but could not give me back all of them.
My husband transferred money into my account on December 23, 2008 to go shopping for Christmas gifts for the family, which went into one of my three accounts with BOA, I noticed today that back on Dec 24th I had four overdraft fees but again there were no negative amounts showing on those days.
I woke up this morning, Monday, December 29th to print out a statement to take with me up to BOA to find that I had four more addit'l overdrft fees pending in my account, I went up to BOA and was told the same thing again as to why I incurred these fees.
I could not believe that the bank rep said to me that with the economy being the way it is and banks falling on hard times that I would most likely not have any luck disputing the fees. I asked her why did the overdraft protection I signed up for on Saturday not go into effect this morning as I was told it would.
I was told that even though it went to effect this morning those fees were from card swipes made on the 26th. The same negative items that do not show up online or on statements. I deposited money into my account and transferred money from another account into the account with the pending fees to make sure there wouldn't be anymore fees for any reason.
I checked my account this evening because I am now terrified of my money being in a account at BOA which I will be closing as soon as everthing is cleared. I find out this evening that the money I put in my account now is gone from four new Overdraft fees.
I called bank of america furious because this is way out of hand and was told that these fees are pending as of right now so they can't help me this evening, but to call tomorrow after they post to my account.
I tried to tell the rep that there are not any negative amounts for these fees to come from and to my surprise after she stated she couldn't provide me any help she said the same thing the bank rep said at the bank that these are tough times in the economy and refunds are not being considered as often as before. I will continue to address this but I feel completely robbed and cheated!!!!
BOA has no valid reason or explanation for these actions.