- Report: #182342
Report - Rebuttal - Arbitrate
Complaint Review: Bank One, Chase,jp Morgan Chase Bank
Bank One, Chase,jp Morgan Chase Bank270 Park Avenue New York, NY 10017 Seattle, Washington U.S.A.
Bank One, Chase, jp Morgan Chase Bank ripoff, sends white wash letters and emails,no customer service, lose paper work, don't take security seriously Nationwide
Mr. or Mrs. Kene Isiogu (executive specialist)
JPMorgan Chase Bank, NA
P.O. Box 19020
Houston, TX 77224-9020
Dear Mr. Or Mrs. Kene Isiogu AKA (bank one, JPMorgan Chase Bank and all the other names this company goes by)
This letter is in response to your white wash reply you sent to the BBB and my self. My concerns have escalated two fold after reading this white wash letter.
1. I am sorry I ever heard of this bank, let alone try to set up a account with it! Seems like no one can here or see how to read an email so I need to repeat my self once more time. Footnote
A review of my records indicates that I did receive the letter sent on Feb. 15 2006, notifying me of a report on chex systems by Wachovia Bank. Which was paid on 03-01-06
Account Type/Number: MyAccess Checking-///////////////
Type: Check Card
Transaction Description: CHECKCARD 0228 CREDIT COLLECTION SERVI 617-9652000 MA ////////////////////////////////////////////////
Reference Number: /////////////////////////////////
From my bank of American bank account, after payment I called the number on the letter and the person answering the phone what was happing and it was paid and to check the chex system it takes chex system 2 weeks to post a formal receipt. (employees of bank one ect. should know this, doing business with this company) I called several times after and received so many different answers, and emails. I sent (snail mail) the signature card and about 2 below is the text with the header info from the email,
Note: This is a service message with information related to your Chase account application. If you recently cancelled your application, please disregard this email
Dear Valued Customer,
Approximately three weeks have passed since you submitted
your Online Account Application. Our records indicate that we have not received one (or both) of the following items needed tocomplete your application.
* Completed Signature Card
* A personal check (only required if funding your new account(s)by check) made payable tov"JPMorgan Chase Bank, N.A." with your Social SecurityvNumber in the memo field.
If you are a Chase Workplace Financial customer, you will also need to send one of the following documents:
* A photocopy of your company photo identification showing both your name and the name of your company.
* A photocopy of your company payroll stub. (For privacy, you may black out your salary information.)
The above documents can be either faxed or mailed to:
* Fax to:
1-713-262-1710 (Attn: Online Services ICS Group)
* Mail to:
JPMorgan Chase Bank, N.A.
Houston ICS TX2-K264
PO Box 4409
Houston, TX 77210-9478
If you have recently faxed or mailed your completed signature card and/or personal check to us, please disregard this message.
If you have any questions, please call us at 1-800-482-3675.
Thank you for choosing Chase.
William S. Sheley
ABOUT THIS MESSAGE:
Please do not reply to this message, as the "reply"
feature is not equipped to handle client inquiries.
Then I called and said to one guy that answered the bank one hotline that if my snail mail with the signature card and my date of birth, account number and address was a security issue for me so I wanted the account closed and reopened with a new account number.
He said that cannot be accomplished till I was credited for the checks I sent back 2 weeks earlier. So I received no informational emails or call NOTHING. Then I get a great email from The Great bank one below is the text, (after they closed the account)
(This is to let you know that we've posted a message to your Inbox at BankOne.com. Please log in at bankone.com/bank, click the Inbox link and click the subject line of the new message.
If you have any account-related questions, please e-mail us from BankOne.com or call us at 1-800-482-3675. Customer Service is available Monday through Friday from 8 AM to 10 PM, and Saturday and Sunday from 9 AM to 4 PM (Eastern time).
Bank One Customer Service)
A little asinine the account was closed, with out an email or a call stating we took your money, we received the returned check and your account will be credited back the amount that you spent to open this account!!! I will keep a close look out on my bank of American account to see this nightmare end!! Consumer's Desired Resolution you must not have read, I would not have received this WHITE WASH LETTER!!!
Furthermore I do not want to receive any further emails letters commutations with this BAD COMPANY any more and will be posting all the info I have on the ripoffreport web site ripoffreport.com/default.asp. Thanks for the nightmare !!
Cc Better Business Bureau (case # 94061067)
Footnote 1. All you would have had to reply is yes we were a little unorganized and we are getting on the right track ect and not send white wash letters, show a little true concern for a customer. That would be all there was to it. And it does indicate the quality of service Bank One provides!!!!!!! And I found out you deal with BP that is enough to scare me running!!
A little truth goes a long way!
Click here to read other Rip Off Reports on Bank One
This report was posted on Ripoff Report on 03/20/2006 10:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bank-One-Chasejp-Morgan-Chase-Bank/Seattle-Washington-98121/Bank-One-Chase-jp-Morgan-Chase-Bank-ripoff-sends-white-wash-letters-and-emailsno-cust-182342. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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