- Report: #973341
Report - Rebuttal - Arbitrate
Complaint Review: Bank of America
Bank of America100 N. Tryon Street, Ste 220 Charlotte, North Carolina United States of America
Bank of America And Wingspan Portfolio Advisors Conspired to Defraud BOA Customers; Lied About Loan Documentation; Forced Customers into Foreclosure Charlotte, North Carolina
*UPDATE EX-employee responds: Melanie Pellegrino acted rude
*Consumer Comment: PinkRabbit,
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I was shocked to see that managers at Wingspan Portfolio Advisors, specifically Justin Belter, Melanie Pellegrino, Kevin Conn who were all top brass openly told employees to tell Bank of America customers who questioned if we indeed held the original notes to their loans that we "verified" that we indeed held the original notes when in fact this simply was not true. [continued below]....
One could say its because these "managers" Melanie Pellegrino, Kevin Conn, and Justin Belter had no mortgage experience and were hired on at just a few dollars above minimum wage before they worked their way into management by becoming favorites of the owner, but that is simply no excuse. Their lack of knowledge about the mortgage modification process does not condone for their lack of morals and lack of character in forcing employees to defraud customers. This lack of knowledge doesn't condone for what these so called "Managers" did to workers and employees. How they ruined lives. Not just those of who were forced into foreclosure but of those who came to work for the company expecting fair treatment.
Employees were threatened with termination if they did not follow these orders. Employees were also told to make up loan information as the Bank of America system was so spotty and there were huge gaps inside the customers loan histories. Apparently when someone would quit Bank of America or be assigned, the files they were working on would sit untouched for months. Even if this person was right in the middle of a loan modification to help someone avoid foreclosure. We were not allowed to inform customers of this and we would be forced by managers Melanie Pellegrino, Kevin Conn and Justin Belter to lie. This was under the permission of Bank of America VP's who were on site and were fully aware of what we were doing. This was wrong.
The CEO of Bank of America is Brian T. Moynihan and a letter was sent to Mr. Moynihan informing him of what was going on. Nothing happened. However, now state and Federal agencies have stepped in to correct a lot of the utter BS that Bank of America and its shady contractor Wingspan Portfolio Advisors, LLC put people through.
The employees of Wingspan Portfolio Advisors who took issue to lying to Bank of America customers were all terminated. Steve Horne, the CEO, surrounded himself with Yes Men, and he gave them unprecedented powers so that they could individually and without repercussions harrass and terminate employees who took issue with these obviously illegal and fraudulent orders.
Both companies, Bank of America and Wingspan Portfolio Advisors, LLC should be sued. And both companies are at present being sued.
This report was posted on Ripoff Report on 11/25/2012 07:22 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bank-of-America/Charlotte-North-Carolina-28202/Bank-of-America-And-Wingspan-Portfolio-Advisors-Conspired-to-Defraud-BOA-Customers-Lied-973341. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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