• Report: #795540

Complaint Review: Bank of America

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  • Submitted: Sun, November 06, 2011
  • Updated: Sun, November 06, 2011

  • Reported By: Steve — Piscataway New Jersey U.S.A.
Bank of America
El Paso, Texas United States of America

Bank of America Conversion from FIA/Schwab card to BofA exposes consumers to fees El Paso, Texas

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Bank of America has acquired Schwab credit cards and has been extensively publicizing the conversion for months. However, despite months of advance planning, Bank of America removed the ability of customers to monitor / pay online their ex -Schwab card from the old website, without providing alternative access

CSRs are saying it could be 1-2 weeks, or perhaps more, they don;t know. before consumer access and control is restored

This lengthy planned outage,. which should have and could have been avoided exposes consumers to over limit fees, late payment fees.and negative credit reporting

The only way to find out a real time status is to talk to an agent, after a 20 minuter or longer hold time

This report was posted on Ripoff Report on 11/06/2011 09:54 AM and is a permanent record located here: http://www.ripoffreport.com/r/Bank-of-America/El-Paso-Texas-/Bank-of-America-Conversion-from-FIASchwab-card-to-BofA-exposes-consumers-to-fees-El-Paso-795540. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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