• Report: #1166698

Complaint Review: Bank of America

  • Submitted: Fri, August 01, 2014
  • Updated: Fri, August 01, 2014

  • Reported By: tempest11 — Newberry Florida
Bank of America
Gainesville , Florida USA
  • Phone: 3523369011
  • Web:
  • Category: Banks

Bank of America BoA untrustworthy deceptive Gainesville Florida

*Consumer Comment: I challenge you

*Consumer Comment: Don't listen to Ty

*General Comment: AWWWW!!!

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First, I have been a loyal customer of BoA for ten years.  Over these years, they have been very fair to me.  Once they even gave me a gift card for answering a short survey. When someone hacked into my account, they handled it excellently, and I was not responsible for the fraudulent charges.  Fast forward to now.  I am disabled and live on a fixed income.  A few days ago, I made an error and my account was overdrawn. I wasn't too worried, because the last time this happened, BoA had a policy in place where I was allowed a few days to deposit cash before I was charged an overdraft fee.  Well, that vanished quickly.  When I recieved the notification that my account was overdrawn, I called to see if they would give me a good faith waiver since my social security check was due to deposit in two days.  But the woman I spoke to said they couldn't do that.  I asked if she thought it was fair to charge me over thirty dollars for being overdrawn by one dollar and twenty cents? She stood firm.  I was flabbergasted.  That amount represented a sizeable chunk of my income.  I called the next day and got the same treatment.  Then I got curious, and googled BOA over draft issues. And  I saw right away that they had just lost a lawsuit for this same issue.  Since I had never had such harsh treatment from them before, I had never investigated them for past lawsuits.  Now I saw that from what I read about the class action lawsuit, that BoA had been manipulating debit card charges so that the account holder was more likely to find themselves overdrawn.  Not only that, although I signed up for alerts, the alert had come in on the same day as the overdraft warning.  So there wouldn't have been enough time for me to act to avoid an overdraft fee even if I wanted to. If there is another class action lawsuit against them, I am definitely wanting in.  I think it is reprehensible that they treat loyal customers like this! I am planning to close my account with them because I don't feel my money is safe there anymore. They have definitely lost my trust!


This report was posted on Ripoff Report on 08/01/2014 12:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bank-of-America/Gainesville-Florida/Bank-of-America-BoA-untrustworthy-deceptive-Gainesville-Florida-1166698. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

I challenge you

AUTHOR: coast - ()

“I saw right away that they had just lost a lawsuit for this same issue.”

I challenge you to provide a link to a website that supports your claim that BoA lost a lawsuit for refusing to grant customers (or even a single customer) a good faith waiver due to an impending deposit.

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#2 Consumer Comment

Don't listen to Ty

AUTHOR: Desert Dude - ()

It is understandable to be upset by these greedy practices from Bank of America. They are likely losing customers at an alarming rate because of their policies and callousness. I dumped them myself because of their ridiculous "maintenence fees" on a small business account. Mainly, they kept changing the policies to make it more and more difficult for a small business owner to avoid the fees.

True, this problem started with you. When you overdraw your account due to your own error, you are at their mercy. About that, Tyg is correct.

But, Tyg is also a hardcore corporate apologist and believes everything is the fault of the consumer and that no company has ever done anything wrong. The only posts I have ever seen of his, he is blaming the customer, even when it appears very clear that the company was callous, violated their own policies and/or promises, or even when they broke the law. Yes, B of A has been sued for their deceptive practice of "stacking" the debits in order of greatest to least so that you are more likely to overdraw(due to a larger debit), and when you do, all the lesser transactions behind that one are also dinged for overdraft fees. Very crappy of them, and now illegal.

But that's not what happened to you.

So, to summarize: Tyg is a jerk and you should mostly ignore him. But at the same time, B of A did follow their policies (the ones you agree to by banking with them). Lesson learned.

It may be worth your while to find a smaller local or regional bank that will A) have much more customer-friendly policies and B) appreciate your business more. I did that and have been much happier. When I call my current bank, they actually remember who I am and always work with me when I need help.

And, just for the record, Tyg, no, I have NEVER been overdrawn nor have I mismanaged my accounts. I just find that a giant, faceless, corrupt, greedy bank like B of A no longer deserves my business.

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#3 General Comment

AWWWW!!!

AUTHOR: Tyg - ()

 Let me counter your whinefest. Do YOU think its "fair" for them to have to pay BECAUSE you over drafted?? Self-entitled morons such as yourself seem to think that ANYTHING done to THEM is "unfair". No this issue is YOUR FAULT!!! Stop placing the blame on THEM for YOUR inaccurate accounting. YOU are an adult. The bank DID NOT spend the money that caused YOUR account to overdraft....YOU DID!!!! No they no longer give a grace period. If YOU are overdrawn then YOU have no one to blame EXCEPT YOURSELF!!!!!!

Im amazed that YOU can get out of bed in the morning without blaming someone else. Let me guess its the banks fault because you had a rough poop? WAIT!! WAIT!!!! No its the banks fault because you ate breakfast.....

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