- Report: #761469
Report - Rebuttal - Arbitrate
Complaint Review: Bank of Hawaii
Bank of HawaiiPO Box 40606 Nashville, Tennessee United States of America
Bank of Hawaii Bank of Hawaii in affiliation w/ Affinion/AD&D Bank of Hawaii: Aware of AD&D debiting my checking account? Nashville, Tennessee
*Author of original report: Bank of Hawaii-AD&D Fraud? No Worries
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When I contacted AD&D to investigate I was told that I SIGNED UP for a free $1000 life policy and agreed to purchase $100K in coverage by way of an offer sent to me by Bank of Hawaii.
I don't recall ever agreeing to any insurance, nor to authorizing automatic debits. I also never received any documentation of coverage. In essence, my family would not have known of this life policy if I died, just as I wasn't aware of it.
AD&D has agreed to cease the debits, cancel the policy and send me a form to request full reimbursement of deducted payments. Bank of Hawaii has instructed me to file a claim to investigate this caper but initially informed me that a $25 stop-payment fee would be charged to my account.
Bank of Hawaii has provided extremely excellent service to us for over four years with a staff that's always been kind, courteous & professional. (Ex: Grace P., Kihei Road Branch! The Best!) I hope and expect Bank of Hawaii to resolve this matter quickly, take steps to prevent it in the future and restore my confidence in an otherwise top-grade banking institution.
I'll continue to blog this matter, whatever the outcome, as this web site already has much re AD&D. Mahalo!
This report was posted on Ripoff Report on 08/05/2011 01:38 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bank-of-Hawaii/Nashville-Tennessee-37204-0606/Bank-of-Hawaii-Bank-of-Hawaii-in-affiliation-w-AffinionADD-Bank-of-Hawaii-Aware-of-AD-761469. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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