• Report: #384755

Complaint Review: BankCard USA Merchant Services, Inc.

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  • Submitted: Sat, October 25, 2008
  • Updated: Tue, January 13, 2009

  • Reported By:Murrells Inlet South Carolina
BankCard USA Merchant Services, Inc.
5701 Lindero Canyon Road 3-200, West Lake Village, CA 91362 West Lake Village, California U.S.A.

BankCard USA Merchant Services, Inc. Deceptive Selling/Soliciting Account West Lake Village California

*UPDATE Employee: BANKCARD USA REBUTTAL

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I am new here in US and started a small dance studio. My wife who is the artistic director thought that a credit card payment system will help in attracting more clients. I looked at all the offers that cme thru the mail and Bankard offfred the lowest rate at that time and called their 1-800 number.

I signed up for their services with the promise by their sales rep John Ketsoyan with free 6 months and will take back the machine if we cannot gett he desired result. I was made to signed a 48 months lease contract for the machine with LFG from Chicago. I was amde to believe that LFG and Bankard are same outfit as explained by the Sales Rep. He claim that he can easily rent out the machine to one of their numerous clients.

After 3 months John Ketsoyan left the company and I had to go to his Supervisor Jacob Phoenix to refund my first three months services. Then we did not get the desired and tried to return the machine but I was told to go to LFG. LFG will take my machine back but I still have to complete the 48 months contract which is $100.00 a month. I e mailed Jacob Phoenix 3 monts ago but no response until this time. Now I am stuck with a obsolete machine which is dusting in my garage.

To anybody who is trying to secure a credit card machine/mercahnt services, DO NOT sign with Bank Cerd USA. I suggest you go with the Wholesale Club like SAM's or Costco. They wil offer a better deal.


Greg D xxxx
Murrells Inlet, South Carolina
U.S.A.

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This report was posted on Ripoff Report on 10/25/2008 11:39 AM and is a permanent record located here: http://www.ripoffreport.com/r/BankCard-USA-Merchant-Services-Inc/West-Lake-Village-California-91362/BankCard-USA-Merchant-Services-Inc-Deceptive-SellingSoliciting-Account-West-Lake-Villag-384755. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

BANKCARD USA REBUTTAL

AUTHOR: Sharon - (U.S.A.)

Please note that John Ketsoyan is no longer an employee at BankCard USA. He was terminated specifically for your reasons above. Please contact me at 800-589-8200, ext. 3512 and I will gladly look and review your complaint. You can also email me at sharon.tan@bankcardusa.com.

We apologize for any inconvenience this may have caused you and your company. I will certainly do my best to try and resolve this matter for you.

Thank you,
Sharon Tan
Operations Department
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