BankCard USA has engaged in deceptive trade practices by having its telemarketers lure unsuspecting small business owners in with promises of low fees, by making false and misleading statements and by failing to disclose material facts that would influence a potential clients decision. BankCard USA refuses to refund my money for the purchase of a refurbished credit card swipe machine that I used only once-when they had me activate my account using the machine.
I was initially contacted in late June 2007 by Sarah who pitched a starting rate of 1.69% for credit card processing, 1.3% for processing debit cards and an additional $5.00 per month. She promised no contract cancellation or start up fee. I was then transferred to Troy Loehr who repeated the same information, and that the rate would be 2.29% if I keyed the information in online.
At no time was it disclosed that I would not be able to return the refurbished credit card swipe machine for a refund. Nor was it disclosed that the machine would entail a $17.00 per month 'wireless fee. It was not disclosed in a full, fair and transparent manner that I would also be charged a $25.00 'Minimum discount fee each and every month, but that it would be reduced by the level of charges processed-this I had to find out from customer service.
When I spoke to Troy he said my account could be made 'seasonal to avoid the monthly charges, but that would entail not being able to use the services during 'non-seasonal months. Based upon this information and the fact that fees which I had not be advised of were debited from my account I decided to close my account with BankCard USA.
They refuse to refund $368.00 for the machine, but did offer to refund the monthly charges that were debited to my account and returned 22.00 worth of charges that were debited for June. I have made several attempts to contact Troy Loehr via e-mail and telephoned his supervisor and left a voice mail. I have gotten no responses to my e-mails or phone call.
On August 20, 2007 I was contacted twice by BankCard USA telemarketers trying to get me to open a merchant account with them.
The first one to call was Jan Gribowski at 1:30 p.m., the second was Amber who called at 5 p.m. Central time. Further, they called me even though I had placed my telephone number on the National Do Not Call Registry the day before. When I requested she remove my name from their list, Amber told me that they could not remove me from their list because it is 'international and controlled by the telephone companies'. There is precedence for a claim. The FTC got Certified Merchant Services to pay out $23.5 million in settlement back in Jan. 2004
I want a refund of $416.26 from BankCard USA. I want thier telemarketers to quit calling me.
Round Rock, Texas