- Report: #559112
Report - Rebuttal - Arbitrate
Complaint Review: BankCardDepot
BankCardDepotBuffalo, New York United States of America
BankCardDepot ISO/MSP for HSBC Bank USA Liars, Cheats, Scam Artists Buffalo, New York
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A young man comes into my store asking to purchase business cards and printer ink; he needs the business cards for the Credit Card Company that he works for and says the company will pay for the cards. He asked about my Merchant Account who at the time I was very displeased with. Over the next week, I create a few proofs of his cards and I learn he is a local guy from the area. I have been scammed before by a prior Credit Card company so I tell him I'm not jumping into anything. He explains himself well and shows me a considerable savings. I insisted how the the prior took unauthorized money and it took me 5 months to get it back. He assured me the company he represents would not do so and that he could tell me many horror stories about my prior company. I told him I had my business up for sale and I did not want to get into a contract. He said he could get it waived as well as any setup fees. So after long I decided to sign up with BankCardDepot.
BIG mistake!!! It took forever to get my existing terminal switched to his company and my pinpad would not work. I was paying $19 a month lease on the pinpad; I needed it to work so people could pay with debit. But once he had me baited...the switch was on. After 3 weeks, I still could not use my pinpad. When I'd call Mr. Davis, he was sick...in the hospital...left his phone in another city...just about any excuse you can imagine. I called the company and they'd tell me they'd give him a message.
I would email him and when I would hear from him, he'd apologize that "he was trying to get BankCardDepot to send all new equipment so I could have a pinpad." So for over two weeks, I waited for the new equipment. Needless to say, it never showed up and neither did David. He never bought the business cards, he never bought the ink cartridge and he told me after two months that he was returning me to my previous servicer and resigning his position with BankCardDepot. He did put me back with my prior and he brought me a letter to sign to cancel my service with BCD telling me he would take care of it.
After the 2nd month passed, I noticed unaccounted fees coming out of my checking account. Upon investigation, it was BCD taking them ($28.00, $43.00, 26.50). Then they took $127.95 annual fee. My bank said I could not stop the withdrawal since they had my checking account number. My only choice was to close my business checking account and open a new one. What a hassle.
So I called BCD and expalined the whole mess. They insisted that equipment was never ordered, that I did have a contract, that Mr. Davis never resigned and the cancellation fee was $250 to quit them. So for something that never worked and that I only had for a month, this was going to cost me $500. I tried contacting Mr. Davis, but he skipped town and his fiance or whomever, hung up on me.
This company is a RipOff with a capital "R". Do not use them. They are unethical and employ bait and switch tactics to make a quick buck with no concern for the customer.
This report was posted on Ripoff Report on 01/23/2010 09:12 PM and is a permanent record located here: http://www.ripoffreport.com/r/BankCardDepot/Buffalo-New-York-/BankCardDepot-ISOMSP-for-HSBC-Bank-USA-Liars-Cheats-Scam-Artists-Buffalo-New-York-559112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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