09 September 2008
5028 Ash Ave. Ste. 107
Tempe, AZ 85282
To Whom It May Concern:
In early June of this year, I talked by phone with one of your recruiters named Johnny Piana. His pitch sounded very interesting and I gave him information concerning my wife's bank account to begin the process. He transferred the call to another Johnny who confirmed the information.
Following the phone conversations, I went on the internet to check out the opportunity. There I found multiple entries. All were negative citing failure of the company to provide promised training and guidance as well as difficulty in obtaining refunds for cancellation of the program. Based on this information I called back within 90 minutes of the initial call stating that I did not wish to participate, requesting that they cancel my initial request. I was told that the information submitted was cancelled. I checked the bank account later that day, a Saturday, and no funds had been released to Bankcard Empire or any of its affiliates. However, the following Monday over three hundred dollars was taken by that company and an additional 20 dollars from an affiliate. The withdrawals totaled three hundred forty dollars and 95 cents.
I called back again being told that the situation would be resolved. Since that time I have called on a consistent basis talking to Tim, Kim, Stephanie, Andy Miller, Starla, Tiffany, James and Sheila to name some of the contacts. Each time I called I was told that the problem was being addressed and to be patient. Sheila was very pleasant and helpful but informed me that the process had to go through the financial department. Most times I was told that Stephanie was the one with whom I should speak but she most times was in a meeting or out of the office or her office was being moved and that she would call me back. She did actually call me back on one occasion stating that the refund check had been approved on the 5th of August but it would take a couple of weeks for the check to be written.
It is now the 9th of September and I have not received a check. I called again today only to be told that Stephanie was in a meeting and that I could call back in a couple of hours. I requested the name and address of the company and said to leave a message with Stephanie that I was forwarding a letter to the company and to the Better Business Bureau and to the office of the State Attorney General of Arizona.
It is obvious to me now why I found only negative reviews on the internet concerning Bankcard Empire. It would appear that they are not a legitimate business concern and have no intention of refunding money which should not have been taken in the first place.
I take from this experience renewed appreciation of the old admonition of Caveat Emptor. I will also post a copy of this letter on the internet reviews of this company. Hopefully it will keep someone else from being duped.
Michael F. C
CC: Attorney General Terry Goddard
Office of the Attorney General
1275 West Washington Street
Phoenix, AZ 85007
CC: Better Business Bureau of Central-Northern Arizona
4428 N 12th St
Phoenix, AZ 85014