We are a small family owned automotive repair shop and trying to keep costs down switched to Bankcard USA in hopes of saving some money. Everything started out fine until I keyed in a credit card number for customer invoice. They were always slow in depositing our money from the start so I didn't think anything of it when it was 4 days and the money wasn't in our account. I waited over the weekend and checked our account on Monday am and still no deposit. I called the customer service number on my merchant statement and was transferred to Heather in risk management. Heather proceeded to tell me I needed to fax the supporting documents (which I did) and after they were verified the funds would be released (of course she didn't state how long it would take to verify). I have since called and left several messages for her and still no response or money in our account. This has caused a problem for us since the deposit was for parts and labor in the amount of 1470.00 it's a little hard to pay the employees, state board of equalization and parts when they continue to hold the money. I called our sales rep Larry Robbins who was no help at all just said Heather was handling it. When I spoke to Heather the first and only time she said they could hold the fund for 6 months if they wanted to since that was the charge back period. I have read the other reports on here and it seems we all have the similar problem with this company. I have since gone back to our old processing company and hoping to cancel my account with Bankcard USA as soon as possible. I am afraid to cancel the account for fear I won't ever see my money. Not only are they holding the 1470.00 but there are several other deposits I am waiting on. This company does not notify you that they are going to hold your money they wait for you to notice you haven't received it and if you don't check your bank account daily they can play this game for days or even weeks. I don't understand with all the complaints I've seen here and on other sites (Better Business Bureau, etc) how they can remain in business. I don't know about you but our business relies on customer service and if we treated our customers this way we would have been out of business years ago. So for all of you small business looking to save a few dollars BEWARE. I am going to take my final step with the company tomarrow (will update after) and if still nothing I will file a complaint with the Better Business Bureau, Federal Trade Commission, FDIC and the Attorney Generals office here in California. I just hope that filing this report for everyone to read saves at least one small business from our same nightmare.
Darla in santa clara
Santa Clara, California