I signed up with Bankcard Usa after searching for credit card merchant for days. The rep was very helpful and made things sound easy to get started. I had my credit card equipment in a day or two and was set up for business.
One year later i started to notice larger fees being deducted from my transactions which i figured was normal. I never dealt with a credit card company that didnt raise prices.
On Tuesday July 21, 2009 i ran a transaction for $3000.00. Thursday 24th, i noticed that the money had not been deposited into my account so i called the "customer service" what a joke, department. I was transfered to Jeannie Moss the Risk Management Investigator and told that my account was frozen. I called Ms. Moss 5 times leaving messages and never heard anything back from her. I spoke with Chad in customer service, who told me Ms moss had my account and that when she got to it she would give me a call. I called back and talked to Corey in customer service who apparantly talked to Ms. Moss. Corey told me Ms. Moss says fax in all invoices attached to this transaction and it will be taken care of. I called all day Friday, heard nothing from ms moss. I called all day Monday, nothing from ms moss. By Tuesday morning they were holding almost $4000 dollars including transactions after the one they froze. The money was gone from my customers account and not deposited in mine. I called the HR department and told them i was gonna file a case against them for the money they were holding in an account somewhere drawing intrest for 7 days! I am a small business and this money almost stopped my cash flow! I emailed ms moss, ms stuart in h.r., Jason, chad, corey everyone i had spoken with letting them know by the close of business day Tuesday July 28, my attorney would file a suit for the money on hold and lost earnings! Almost 30 mins later Ms. Moss sends me an email on my blackberry saying she has the money and is reviewing the account. I replied with a very emotional email letting her know that the wheels were in motion for a lawsuit and that the money better be released today! She finally calls me 7 days, 55 voicemails, 6 emails later to say the money will be released back to the customers and that my merchant account would be terminated! Duhhh. As if i would ever do business with these crooks again. I am however going after them for lost earnings and holding money that they had no right to. They Will be out of business if it is the last thing i do. If any of you other unlucky vendors are also taking legal action please contact me (((Redacted)))
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