• Report: #173337

Complaint Review: Banks Global Transport - Interstate Auto Movers

  • Submitted: Thu, January 26, 2006
  • Updated: Wed, February 09, 2011

  • Reported By:LAKELAND Florida
Banks Global Transport - Interstate Auto Movers
12864 Biscayne Blvd #268 North Miami Beach, Florida U.S.A.

Banks Global Transport - Interstate Auto Movers Took deposit for relocation of a car 1 1/2 mo. ago. Still no car and no refund RIPOFF North Miami Beach Florida

*REBUTTAL Individual responds: IAM

*Consumer Suggestion: "Employee "- Marcus should make up his mind!

*UPDATE Employee: Unbalanced Report

*UPDATE Employee: False Report

*Consumer Comment: Nope Steve, I don't think the car has been picked up yet

*Consumer Suggestion: Melissa...DO THIS right away!

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On 12/12/05 company was hired to move a car from New York to Florida and required a $200.00 deposit. Deposit was made and delivery was to be 8-10days from the date comntract was signed on 12/12/05. Many attempts made weekly for ETA on pick up date and delivery with no success. Contacted company on 1/25/06 at least 30 times for resolution, return of deposit attempted with NO success. Laura, CSR, stated she would call within the end of day with resolution, she never called. No car and No money!

Melissa
LAKELAND, Florida
U.S.A.

This report was posted on Ripoff Report on 01/26/2006 06:46 AM and is a permanent record located here: http://www.ripoffreport.com/r/Banks-Global-Transport-Interstate-Auto-Movers/North-Miami-Beach-Florida-33181/Banks-Global-Transport-Interstate-Auto-Movers-Took-deposit-for-relocation-of-a-car-1-12-173337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 5Consumer 1Employee/Owner
Updates & Rebuttals

#1 REBUTTAL Individual responds

IAM

AUTHOR: General Manager - (USA)

In the first "rebuttal" we did not have all of the information from this customer to determine if they were our customer.  We were able to piece more information from the customer together and made the second "rebuttal" and this is our position.  Furthermore we submitted all documentation to the credit card company and they agreed 100% with the fair terms or our agreement.  Lastly we are not sure who "you" are to be speaking for the customer after the credit card company has made the final decision.  We can no longer discuss the terms of the situation with you as you are not the actual customer.



M. Goldberg
Interstate Auto Movers
http://twitter.com/interstate_auto
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#2 Consumer Suggestion

"Employee "- Marcus should make up his mind!

AUTHOR: Steve - (U.S.A.)

Marcus,

In your first rebuttal, you say the OP was never a customer.

Then in the second rebuttal, you say they gave you bad phone numbers and that is the reason for the delay.

So, WHICH excuse are you sticking with?

Let me refresh your memory:

You wrote:
Rebuttal UPDATE Employee ..inside information
Submitted: 5/11/2007 6:14:47 AM Modified: 5/11/2007 7:22:12 AM
>>
False Report


This individual is not and never has been a customer. There is no record in the database. This is a false report.

Marcus - Miami, Florida
U.S.A.
>>

Rebuttal UPDATE Employee ..inside information
Submitted: 5/11/2007 6:23:26 AM Modified: 5/11/2007 7:43:29 AM

>>
Unbalanced Report


What this customer failed to mention was the fact that they give us 2 phone numbers to contact them for the pick up. They both were disconnected when we called them and they kept insisting that the number were good. We had no way of contacting them, not even an email address. This is the reason for the 1.5 months of delay. Our position on this is this report does not give all the facts and is therefore unbalanced. We have no record of the alleged 30 calls

Marcus - Miami, Florida
U.S.A.
>>
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#3 UPDATE Employee

Unbalanced Report

AUTHOR: Marcus - (U.S.A.)

What this customer failed to mention was the fact that they give us 2 phone numbers to contact them for the pick up. They both were disconnected when we called them and they kept insisting that the number were good. We had no way of contacting them, not even an email address. This is the reason for the 1.5 months of delay. Our position on this is this report does not give all the facts and is therefore unbalanced. We have no record of the alleged 30 calls
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#4 UPDATE Employee

False Report

AUTHOR: Marcus - (U.S.A.)

This individual is not and never has been a customer. There is no record in the database. This is a false report.
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#5 Consumer Comment

Nope Steve, I don't think the car has been picked up yet

AUTHOR: Dave - (U.S.A.)

I think the OP is trying to get the car picked up. To Melissa: I have a classic car hobby, and I buy and sell all the time and ship the cars all over the country. Steve is correct in saying that they are shopping your car out to the lowest bidder. It takes 2-4 weeks sometimes to get a pick up.

If you are not happy with the shippers (broker), then dispute the charge with your credit card company and contact a different shipper. Then, let the original broker know what you have done. I will be willing to bet you will have a pick-up date immediately.
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#6 Consumer Suggestion

Melissa...DO THIS right away!

AUTHOR: Steve - (U.S.A.)

Go to the FMCSA website and click the SAFERweb tab. Get a "Carrier" snapshot of them and then find out who bonds thier license.

File a claim on the bond immediately, as I am confident that they are only a broker and not an actual carrier.

They are waiting for the availability of some cheap freight hauler to haul your car.

Or, just call your auto insurance company and report the vehicle STOLEN. They will then do all of this legwork for you.

As soon as they broke the agreement, and will not contact you with the whereabouts of your vehicle, it can be considered theft by concealment.

Call the District Attorney's office and request felony larceny charges be filed for the theft of your vehicle.

Do all of these things simultaneously. You will be amazed how quick your vehicle gets delivered.

Good luck!
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