- Report: #388972
Report - Rebuttal - Arbitrate
Complaint Review: Barclay Bank - Juniper Credit Card - US Airways Mastercard
Barclay Bank - Juniper Credit Card - US Airways Mastercard100 South West St. Wilmington, Delaware U.S.A.
Barclay Bank - Juniper Credit Card - US Airways Mastercard Lured me into 0% for balance transfers then never sent a bill and jumped me to 22.9% Wilmington Delaware
I asked if everything would get squared away as I didn't want any problems with this since it wasn't our fault. She said no problems!!!
I received an e-mail saying my payment had been received. 4 days later I received a phone call from the collections dept saying my bill was still late. I told them I had paid it over the phone previously and he said they couldn't find my account at my bank. The woman had taken the number down wrong. So we fixed the problem and I again said this wouldn't be MY problem would it??? He said he thought everything would be taken care of.
At the end of that month I finally received an e-mail saying my statement was ready.
I went on-line to check it out only to find that my interest had been raised to 22.9%. When I called to complain they said they did refund my $39 late payment but raised me because I had TWO late payments!! Still don't know how I had 2 payments late since I paid the day I got the phone call, but it probably is because THEY took down the wrong bank acct number. I tried talking to a supervisor to no avail. There is NO talking with these people.
We have of course, paid the card off by using another bank but this come-on scam has cost us a few hundred dollars. They lure you in and then don't communicate with you and play "gotcha" when you, of course, fail to pay on time. And there is no talking to anyone with any authority or common sense. It's all from a script!! And it's mostly in Indian accents. So if you are checking before you do business with these people, I recommend you find a different bank!.
This report was posted on Ripoff Report on 11/07/2008 02:00 PM and is a permanent record located here: http://www.ripoffreport.com/r/Barclay-Bank-Juniper-Credit-Card-US-Airways-Mastercard/Wilmington-Delaware-19801/Barclay-Bank-Juniper-Credit-Card-US-Airways-Mastercard-Lured-me-into-0-for-balance-tr-388972. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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