- Report: #916203
Report - Rebuttal - Arbitrate
Complaint Review: Barclay Card USA
Barclay Card USACard Services, P.O. Box 13337 Philadelphia, Pennsylvania United States of America
Barclay Card USA Carnival FunPoints card Barclay fun point redemption nightmare Philadelphia, Pennsylvania
*Author of original report: Barclay resolves problem
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Based on the information I was given, not once but three times, I booked the cruise ($3,707.00). When the cruise posted on my credit card I called to request a statement credit only to be told I was entitled to ONLY $2000.00 for the now over 340,000 fun points I had on my account. Now I have to either pay $1700.00 dollars for a cruise or pay the cancellation fee out of pocket, neither of which is part of my budget. When I explained that I would not have booked the cruise had I not been told I had the available points I was told that Barclay's can't be responsible for information given by their employees and the operator apologized for the poor customer service. I certainly feel a business IS responsible for their employees! If a business offers points towards goods/services I feel that everyone there should be well versed in the value of said points.
Don't know yet what course of action I will take regarding the cruise but I do know I will be canceling this card asap. I feel that Barclay's mislead me, a long-term customer, and it feels fraudulent....so much for 'fun'.
This report was posted on Ripoff Report on 07/23/2012 12:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Barclay-Card-USA/Philadelphia-Pennsylvania-19101-3337/Barclay-Card-USA-Carnival-FunPoints-card-Barclay-fun-point-redemption-nightmare-Philadelph-916203. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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