• Report: #956468

Complaint Review: Bare Escentuals

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  • Submitted: Wed, October 17, 2012
  • Updated: Wed, October 17, 2012

  • Reported By: J — livermore California United States of America
Bare Escentuals
Internet United States of America

Bare Escentuals Leslie Blodgett bareMinerals home replenishment rip off based on sizing and cost comparison Internet

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Don't buy the home delivery even if you get a discount on the kit or quit right after you get it. I had 2 separate club packages delivered to my house for my daughters and myself for years, and recently after buying some things on line I discovered that the club value of purchasing 3 items of foundation alone in 2 separate packages was not a savings at all.
The purchase pricing in the brochures that were sent with the club showed a price of $27.00 without realizing that there was a difference in the sizing I always thought I was really getting a good deal. 
The 6 g large size is 27.00 dollars, so a 2 g size in the package is only worth $9.00, so for my 3 items that is a total of $27.00 yet I was paying $39.98 for the 3 items plus S&H. Not only that, but I was paying for 2 kits like this to the same credit card and no one contacted me from Bare Escentuals or suggested that I change this until I figured it out myself. Not a very good consumer not to have checked this out earlier, but  was promised savings when I joined the home delivery club. 
I really feel very scammed at the idea that this was supposed to be saving me money when clearly it is not, in fact I was actually paying them $13.98 more than what the product was worth compared to the larger size that I could have been purchasing instead. 
I was losing a lot of money over these years and asked them to make this right or at least told your customers that there was no savings to being in a club package!
It's deceptive that the pricing on- line and the catalog they send you shows a larger size that what you get in the club, especially with the foundations. 
The club packing slip at the very least should contain the quantity and the extended price of each product, so a customer does not assume that the pricing of the full size products in the brochures included with your club shipment is also the price of what you are receiving as a club member. 
I suspect there are other customers as well that think they are saving when they are not and I am estimating that I have wasted hundreds of dollars with this bare essentials program. We should all get together and class action them!
They responded to my email with this:
 We are terribly sorry to hear of your recent disappointment with our Club Membership. A large jar of our Original Foundation is typically priced at $27 (Matte is sold at $27) and our Mineral Veil is priced at $19. This means to pick up these items at your local boutique it would cost $69-$72. Our Club Shipment jars are a bit smaller, however, even at their value of $18 per jar and the Mineral Veil priced at $16 you are still saving even after shipping and taxes. Many of our customers do not have the luxury of a nearby boutique or retailer and prefer automatic shipments sent to their door so that they do not find themselves without foundation. We are terribly sorry to hear that you feel this is not a fair deal. We certainly appreciate your feedback and will be sure to forward your suggestion to clarify the value of a Club Membership along to the appropriate department. Thank you for your feedback!
Yeah right--A "bit" smaller try 2/3 smaller--Cancel YOUR membership now it's a rip off! 

This report was posted on Ripoff Report on 10/17/2012 09:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bare-Escentuals/internet/Bare-Escentuals-Leslie-Blodgett-bareMinerals-home-replenishment-rip-off-based-on-sizing-956468. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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