- Report: #188563
Report - Rebuttal - Arbitrate
Complaint Review: Bare Escentuals
Bare EscentualsInternet U.S.A.
Bare Escentuals Misleading Unhelpful Rude Ripoff Internet
A business' first
line of defense
on the Internet.
If your business is
willing to make a
Click here now..
Even worse, I paid for "rush shipping" on their website, at an additional cost of $15, only to find out 3 or 4 days later that "they don't courier packages to Canada." Funny, because they were sure quick to process my Canadian-bank issued credit card online!
After all this mess, I get an e-mail on March 31st that I should expect the kit in "3-7 business days." OOPS, wrong again! As of about 10 minutes ago, it's "still in transit!" Now, three weeks later, I'm told that it usually takes "4-6 weeks to ship to Canada." Funny again, considering that I thought the practice of hiring storks to deliver your packages, or even horses & carriages, for that matter, were far outdated. Apparently not.
Worse, this was a gift that HAD to be received by April 29th, at the latest. I had covered all my bases, ordering it over a month in advance and even paying additional for a rush-shipping service that they advertised on their website. I called them NUMEROUS times, and they were not helpful on the phone in any way ("yeah, we re-shipped it, maybe it got caught in Customs, who knows?"), and I was even on hold for a solid 15 minutes waiting for a "supervisor" before I finally realized that a bush-league firm like this isn't even close to being worthy of 15 minutes.
The best part of all is maybe the fact that I OFFERED, about 10 minutes ago, to PAY for next-day shipping AND send the courier. "Uh, unfortunately, uh, sir, uh, we can't do that." It's "against company policy," says the supervisor. Hilarious.
Bottom line, this firm flat-out MISLED me no less than 5 times throughout this process, they have false claims/advertisements on their website and autorespond e-mails, and they were providers of atrocious customer service (from the supervisors, anyways). I would strongly recommend NOT doing business with this firm, whatever product they sell is likely duplicated elsewhere, and if you'd like to get treated with a little common courtesy and respect, that's where I'd suggest you go.
This report was posted on Ripoff Report on 04/25/2006 04:10 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bare-Escentuals/internet/Bare-Escentuals-Misleading-Unhelpful-Rude-Ripoff-Internet-188563. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.
If you would like to see more Rip-off Reports on this company/individual, search here:Search Tips
In order to assure the best results in your search:
- Keep the name short & simple, and try different variations of the name.
- Do not include ".com", "S", "Inc.", "Corp", or "LLC" at the end of the Company name.
- Use only the first/main part of a name to get best results.
- Only search one name at a time if Company has many AKA's.
Advertisers above have met our
strict standards for business conduct.