- Report: #754618
Report - Rebuttal - Arbitrate
Complaint Review: Bare Escentuals/Bare Minerals
Bare Escentuals/Bare Minerals71 Stevenson Street, 22nd Floor, San Francisco, CA Internet United States of America
Bare Escentuals/Bare Minerals Bare Minerals Horrible shipping policy ! Internet
First let me say that I have my own online business and if I treated my customers the way I've been treated by Bare Escentuals with regards to my shipping problem, I would have been out of business a long time ago
I live in Hilo, Hawaii - I placed a phone order with Bill in your customer service on June 17 - at that time, I was told that shipping would take 1 to 2 weeks to reach me in Hawaii - I was fine with that - here I am, almost a month later, and the last tracking information I have on my package is that it was in San Franscisco as of June 24 - I even called that Bulk Mail Center and was told that it most likely went by boat on June 29 or 30 to Hawaii - that takes about a week to be received at Honolulu and be scanned in there - that would have put it in Honolulu around July 8
It is now July 18 and nothing new is noted about this package - yet, I was told today that I have to wait until tomorrow to complain yet again and have it reshipped because tomorrow is 21 working days since it was shipped and your policy is to give the package that long to be received - THEN I was told that if you re ship to the same address and it isn't received you won't do anything about it - so, if I understand correctly, I would be out the $63 simply because I live in Hawaii and you're can't be bothered to find a better way to ship to customers in Hawaii - SAY WHAT ??? - ARE YOU KIDDING ???
I've never run into such a ridiculous shipping policy in my life - most large companies have shipping options for areas like Hawaii, and ship orders coming out here by Priority Mail so that things like this don't happen - in other words, they actually care that customers in Hawaii get their products in a timely manner and are happy with their buying experience - Bare Escentuals could take a lesson
Now, unless I somehow miraculously get this package by tomorrow morning, I have to call back and have the reship sent to my business in Nevada, then I'll have to pay even more shipping to get it from Nevada to me here in Hawaii - would you like to be told that if this was YOUR order ??? I really think not
I was living on the Mainland the last time I ordered these products, and came back to Bare Escentuals after 4 years of trying other brands, etc - I came back bacause I truly felt the Bare Escentuals products were superior to the other products I had tried, and I still do - but I also judge a company by how they treat their customers and this company has failed miserably - I am so disappointed in this company - you should be disappointed in yourselves - Order # 60567897
This report was posted on Ripoff Report on 07/18/2011 04:04 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bare-EscentualsBare-Minerals/internet/Bare-EscentualsBare-Minerals-Bare-Minerals-Horrible-shipping-policy-Internet-754618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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