- Report: #983099
Report - Rebuttal - Arbitrate
Complaint Review: Barnes & Noble
Barnes & NobleInternet United States of America
Barnes & Noble Defective NOOK Color, B&N won't replace Internet
*Consumer Comment: Nook Color had issues from day one
*General Comment: WARRANTY COVERAGE
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I took it into the store for help 3 times, and called their customer support 2 times. I also e-mailed them.
In all instances, the person dealing with me had me deregister and reregister my Nook, and then do a Factory Reset.
I had purchased apps for the Nook. Some of them downloaded, some of them would not download. After the factory resets, at least 2 of the apps I had that did work prior to the reset would no longer work. Because I was past the warranty period, they only offered to let me purchased one at a reduced price. This would have been ok if I had caused the problem, but B&N determined that my Nook was defective.
At first I only requested a refund for the apps that would no longer work, but they kept telling me they didn't fully understand the issue, and I needed to call customer support AGAIN. I finally ran out of patience, and said I wanted a new unit, since the defect was not caused by me. They have since stopped communicating with me.
This report was posted on Ripoff Report on 12/17/2012 12:41 AM and is a permanent record located here: http://www.ripoffreport.com/r/Barnes-Noble/internet/Barnes-Noble-Defective-NOOK-Color-BN-wont-replace-Internet-983099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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