- Report: #985617
Report - Rebuttal - Arbitrate
Complaint Review: Barnes and Noble Booksellers
Barnes and Noble BooksellersInternet United States of America
Barnes and Noble Booksellers B&N Deception,Fraudulent,Lying, Cheating, Stealing, Internet
*Author of original report: Barnes and Noble Booksellers Fraud
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I purchased the item with my MC and was told by the customer service rep. that I would have the promotional gift card no later than Dec. 14, via e-mail.
On Dec. 15, I still had not received the card. I called only to be passed off to 4 different people in 31 minutes! The final person said they would resend it to my email and I would have it absolutely by Dec.20, 2012. I had checked Spam to be sure it hadn't landed there and it had not.
I have emailed and even chatted on line with a Barnes and Noble customer service person, to ask once again, where the gift card is. That too was worthless. I still have not received the free promotional product or an answer to my e mail.
The conclusion I have drawn is that this will be one less Christmas gift for my husband and that B&N is scamming me. They've lost my business forever.
This report was posted on Ripoff Report on 12/21/2012 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Barnes-and-Noble-Booksellers/internet/Barnes-and-Noble-Booksellers-BN-DeceptionFraudulentLying-Cheating-Stealing-Internet-985617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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