• Report: #985617

Complaint Review: Barnes and Noble Booksellers

  • Submitted: Fri, December 21, 2012
  • Updated: Sat, December 22, 2012

  • Reported By: Anonymous — Myrtle Beach South Carolina United States of America
Barnes and Noble Booksellers
Internet United States of America

Barnes and Noble Booksellers B&N Deception,Fraudulent,Lying, Cheating, Stealing, Internet

*Author of original report: Barnes and Noble Booksellers Fraud

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On Cyber Monday, I ordered a Nook Simple Touch on line from Barnes and Noble.  The promotion they offered was a free $20.00 gift card if you purchased the Nook with a Master Card.

I purchased the item with my MC and was told by the customer service rep. that I would have the promotional gift card no later than Dec. 14, via e-mail. 

On Dec. 15, I still had not received the card.  I called only to be passed off to 4 different people in  31 minutes! The final person said they would resend it to my email and I would have it absolutely by Dec.20, 2012.  I had checked Spam to be sure it hadn't landed there and it had not.

I have emailed and even chatted on line with a Barnes and Noble customer service person, to ask once again, where the gift card is.  That too was worthless.  I still have not received the free promotional product or an answer to my e mail.

The conclusion I have drawn is that this will be one less Christmas gift for my husband and that B&N is scamming me.  They've lost my business forever.






























This report was posted on Ripoff Report on 12/21/2012 04:01 PM and is a permanent record located here: http://www.ripoffreport.com/r/Barnes-and-Noble-Booksellers/internet/Barnes-and-Noble-Booksellers-BN-DeceptionFraudulentLying-Cheating-Stealing-Internet-985617. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Author of original report

Barnes and Noble Booksellers Fraud

AUTHOR: Anonymous - (United States of America)

Due to the Ripoff Report my problem with Barnes and Noble has been resolved. Thank you so much!
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