• Report: #885483

Complaint Review: Barnes and Noble

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  • Submitted: Sun, May 20, 2012
  • Updated: Mon, May 21, 2012

  • Reported By: Vince — Marietta Georgia United States of America
Barnes and Noble
Internet United States of America

Barnes and Noble On Line Gift Card Rip Off Internet

*Consumer Comment: Agree with Robert

*Consumer Comment: Standard

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The scratch off PIN on the back of the gift card only showed 3 digits.  After several on line purchase attempts I called customer service and was told the PIN was locked because of multiple attempts.  While on the call I discovered a fourth digit was hidden by the tape containing the scratch off material.  However, customer service would not re-instate the PIN without getting original purchase information from the gift giver.  I had already used the card in a store and only had $7.98 left and am not going to ask for personal information from the gift giver to retrieve such a small amount of money.  It's a good deal for Barnes and Noble though.  If they do this to enough people, it could be a lot of money.

This report was posted on Ripoff Report on 05/20/2012 07:02 PM and is a permanent record located here: http://www.ripoffreport.com/r/Barnes-and-Noble/internet/Barnes-and-Noble-On-Line-Gift-Card-Rip-Off-Internet-885483. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Agree with Robert

AUTHOR: MochaG - (United States of America)

As Robert said, it is a policy to prevent those who randomly put gift card number to redeem valid cards owned by others. Also, you should be able to use it in-store if you can't use it online. No, not a rip off but the OP needs a better understanding about why the policy is in place.
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#2 Consumer Comment

Standard

AUTHOR: Robert - (U.S.A.)

When there is an issue with a Gift Card every company wants the ORIGINAL proof of purchase.   Not sure what personal information you are afraid to ask for because B&N(and others) really only want the original proof of purchase and/or activation codes.   It's not like you are asking for their SSN or 10 years of tax returns, you are asking for really nothing more than the receipt. 

By the way if you already used it in the store, why can't you just use the remaining amount in the store as well?
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