- Report: #937421
Report - Rebuttal - Arbitrate
Complaint Review: Barrier Plus
Barrier Plus909 W Spring Creek Pkwy Ste 210, Plano, Texas United States of America
Barrier Plus XactRemodeler : Buyer Beware: Joe & Zack took Living Social voucher money AND Deposit: Now won't do work OR give Refund- Plano, Texas
*Consumer Comment: Also got ripped off
*Consumer Comment: Barrier Plus and Living Social
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They were very difficult to get a hold of, and actually was only able to get a hold of them because I filed a conplaint with Living Social and they gave me Zack's cell phone number. He came on 7/31 to take measurements for 3 windows in my kids' room and quoted me an additional $500 for the installation, and asked for deposit. I gave him the deposit check for $250. 3 days later, Joe the General Manager calls me and says they won't be able to do the work for that price. I asked for a refund, and he said they won't give refunds. So we renegotiated. He agreed to install 2 windows on 8/10. The day comes and goes and no one shows and calls. No one returns my numerous calls.
10 days later, on 8/20, Zack finally replies to my text pleading for an update or a refund, saying the windows "are in production - special order- and will call when they come in". It is now 5weeks since he took my order down, and assuming they put in the order BEFORE scheduled installation, I figure the windows should be in. But again no one will return my calls or texts.
Considering we're a humble family of 5 living on 1 income, in an old 1200 sqft home, you'd think these guys would choose to rip-off a family that's a bit better off! Just give us back our $550! Just thought I'd warn potential home owners who are thinking of using them - Don't!
This report was posted on Ripoff Report on 09/06/2012 08:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/Barrier-Plus/Plano-Texas-75023/Barrier-Plus-XactRemodeler-Buyer-Beware-Joe-Zack-took-Living-Social-voucher-money-AND-937421. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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