ED Magedson – Founder
Basic Car Parts of Monroe LouisianaBasic Car Parts of Monroe Louisiana Monroe, Louisiana United States of America
I busted passenger side mirror fro my Toyota sienna LTD AWD; It is a specialty mirror with integrated turn signal, memory, and heated. I spent considerable time with Stacy Hatten of Basic Car parts making sure that she understood what I needed and informing her that if the part didnot fit my van, I would be able to return it without any charges. I also gave her the OEM part# from Toyota thta would fit my VIN#. She called back after 2 days and told me that she located the part for me and I agreed to $200 price; once again making sure that it was returnable without any fees if it did not quite meet my specifications.
I received the part after 2 days and lo and behold. it was a basic garden variety sideview mirror that I could have bought for under $50. When I called her to complain, she propmtly passed me on to the famous "Jim" charitably described in other ripoff reports as country bumpkin. He palyed around the same game like: will call you back soon; computer down etc. etc. I did get him to agree that he woould refund me fully.
After a week I got my RMA and shipping label and a week after that I got my refund minus 10% restocking fee. When I called to complain, I was put thru' the usual jerking around.
I will never buy from these guys again. Jim seems to think that he can rip people off at will.
This report was posted on Ripoff Report on 02/01/2010 05:50 PM and is a permanent record located here: http://www.ripoffreport.com/r/Basic-Car-Parts-of-Monroe-Louisiana/Monroe-Louisiana-/Basic-Car-Parts-of-Monroe-Louisiana-Sent-the-wrong-parts-for-my-Toyota-Sienna-LTD-AWD-Sid-563263. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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