- Report: #175951
Report - Rebuttal - Arbitrate
Complaint Review: Basic Communications - Sprint-Nextel
Basic Communications - Sprint-Nextel222 N. Mission St. Mt. Pleasant, Michigan U.S.A.
Basic Communications - Sprint-Nextel Poor Customer Service Withholding Information That Cost Me Money Lying Mt. Pleasant Michigan
*REBUTTAL Individual responds: Sprint-Nextel Cell Service is Trouble!
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I called Basic Communications on 2/6/2006 and told them that I had changed my mind and did not want the service and for them to please back-out the debit card charge. I was told that I needed to come pick-up the phone and mail it back to Sprint/Nextel at my expense and that they would credit my debit card when they received it.
AT NO TIME was I told by anyone at Basic Comm. that I needed to call Sprint/Nextel and cancel my service because hey, I was told that when I came in to get the phone, the account would be set-up then.
I called Sprint/Nextel and inquired about when my debit card would be credited on 2/9/2006 because I knew they had received the phone and was told by them that my account was active and that I would be charged a daily rate for the service from Friday
2/3/2006 till Thursday 2/6/2006 and then after the billing cycle ended on 2/21/2006,I would be mailed a check for the remaining security deposit.
I was told by them that the store would refund my $25.00 phone price but when I called Basic I was told that the return center would be responsible for the return of the phone cost.
I don't see how my account could of been active on 2/3/2006 when I didn't even have the phone. When I did get the phone it was taken straight to the post office and mailed right back without being opened.
Is Sprint/Nextel so hard up for money to pay for their merger and NASCAR that they have to steal from the general public? I warned them of word-of-mouth refrences and they laughed.
This report was posted on Ripoff Report on 02/12/2006 03:35 PM and is a permanent record located here: http://www.ripoffreport.com/r/Basic-Communications-Sprint-Nextel/Mt-Pleasant-Michigan-48858/Basic-Communications-Sprint-Nextel-Poor-Customer-Service-Withholding-Information-That-Co-175951. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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