Basic Communications - Sprint-Nextel Poor Customer Service Withholding Information That Cost Me Money Lying Mt. Pleasant Michigan

I went to Basic Communications on Friday 2/3/2006 to get a cell phone. I paid my deposit and phone charge on my debit card and was told that when my phone came in on Monday 2/6/2006 I would then call Sprint/Nextel and set-up my account.

I called Basic Communications on 2/6/2006 and told them that I had changed my mind and did not want the service and for them to please back-out the debit card charge. I was told that I needed to come pick-up the phone and mail it back to Sprint/Nextel at my expense and that they would credit my debit card when they received it.

AT NO TIME was I told by anyone at Basic Comm. that I needed to call Sprint/Nextel and cancel my service because hey, I was told that when I came in to get the phone, the account would be set-up then.

I called Sprint/Nextel and inquired about when my debit card would be credited on 2/9/2006 because I knew they had received the phone and was told by them that my account was active and that I would be charged a daily rate for the service from Friday
2/3/2006 till Thursday 2/6/2006 and then after the billing cycle ended on 2/21/2006,I would be mailed a check for the remaining security deposit.

I was told by them that the store would refund my $25.00 phone price but when I called Basic I was told that the return center would be responsible for the return of the phone cost.

I don't see how my account could of been active on 2/3/2006 when I didn't even have the phone. When I did get the phone it was taken straight to the post office and mailed right back without being opened.

Is Sprint/Nextel so hard up for money to pay for their merger and NASCAR that they have to steal from the general public? I warned them of word-of-mouth refrences and they laughed.

Paul
alma, Michigan
U.S.A.