- Report: #1076080
Report - Rebuttal - Arbitrate
Complaint Review: BasicTalk Phone Service
BasicTalk Phone Service700 Nestle Way, Suite 200, Breinigsville, PA 18031 , Select State/Province USA
BasicTalk Phone Service BasicTalk Is A Scam Breinigsville PA
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My telephone number which I've owned for 21-years was transferred from Verizon to BasicTalk Phone Service on May 28, 2013 due to a switch in phone service provider. However, I cancelled my service with BasicTalk on July 29th due to poor customer service.
An email from BasicTalk dated July 29th states, “We will retain your BasicTalk phone number for 30-days in case you want to transfer it to another phone service provider; if not transferred in 30-days it will no longer be available to you.” On August 5th, I signed up with Vonage for phone service – requesting that the telephone number held in BasicTalk system be transferred in accordance with the before mentioned email.
After no response from Vonage, I contacted Vonage again on August 13; at which time I was told – my service order was pending because BasicTalk did not release my telephone number to them. Keep in mind: Vonage is the company that created BasicTalk.
At this point I am beyond angry, because my telephone number was stolen by BasicTalk using unscrupulous business practices. Further, BasicTalk wasn't the issuer of my telephone number – they pulled my number from Verizon who issued the phone number in 1992.
As a result, I was issued a new telephone number on 8/13/2013 by Vonage due to the thief of my original telephone number which is unacceptable. The problem: I own a home-based business therefore the phone number was recorded on ALL vendor accounts, medical records, legal documents, insurances and other records for the last 21-years.
This report was posted on Ripoff Report on 08/15/2013 10:33 AM and is a permanent record located here: http://www.ripoffreport.com/r/BasicTalk-Phone-Service/Select-StateProvince/BasicTalk-Phone-Service-BasicTalk-Is-A-Scam-Breinigsville-PA-1076080. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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