- Report: #1055267
Report - Rebuttal - Arbitrate
Complaint Review: BasicTalk.com is marketing gimmick by VONAGE and requires 12 months contarcts Misleading sale staff -
BasicTalk.com is marketing gimmick by VONAGE and requires 12 months contarcts Misleading sale staff -Internet USA
BasicTalk.com is marketing gimmick by VONAGE and requires 12 months contarcts Misleading sale staff - Basictalk misleading me and requires a 12 months contracts with basd customer services outside of the US, a lot of transfer to ask 1 question Internet
*General Comment: BasicTalk: Good but Basic
*Consumer Comment: You signed up with Vonage NOT Basic Talk
*General Comment: Vonage/Basic Talk
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For the public information, basic talk or basictalk.com is actually VONAGE under a different name, they are propbally loosing so much customer they had to try a new gimmick to lure victims. After, I saw the commercial online, i was very excited for this new affordable phone services, and I check their website and they clearly state no annual contarct, but they sent me a email stating 12 months agreement with $60 cancellation fee and want to give me a used equipment.
This is a scam tactic and someone must to stop these companies for taking advantage of us and misleading their customers. First they should clearly disclose that the are VONAGE, not after you siginup!
BEAWARE:!!! On their webiste, it clearly state NO Annual contract, https://subscribe.basictalk.com/plan?partner=FTSPARTNER&locale=EN_US (unless they've removed after my complaint)
And Here' the a copy of the email that Basic talk. [continued below]....
Your Order Information: Customer Name: ******** Address: ********* Account Number: 10116***** Temporary Vonage Number*:*********** User name: *********** Account Status: Active Vonage Plan: BasicTalk(TM) Monthly Plan Charge: $9.99 Payment Method: Credit Card Service Agreement: 12 Months Order Receipt Date: May 29, 2013 Order Confirmation Number: *********** Order Total: $22.32 Dear *********, To view this important account information in Spanish, please scroll down to the end of this English message. Para ver esta informacion importante acerca de su cuenta en Espanol, por favor vaya al final del mensaje escrito en Ingles. Welcome and thank you for choosing Vonage. To help you get started, this email describes some important details about your new Vonage Account. Please review the following important information concerning your order and retain this email for future reference: We're processing your order and if you ordered an adapter from us, we will email you as soon as your Vonage adapter ships. Just a reminder you'll need to have a high-speed Internet connection because Vonage uses your existing high-speed Internet to deliver quality phone service. You can access your online account today at www.vonage.com. Here, you can set up your voicemail features, verify your address for 911 dialing and check out all that Vonage has to offer to make life a little easier. Please be sure to read the important information below. If the information is different from what you agreed to or if you have any questions, please call our Customer Service department at 1-VONAGE-HELP (1-866-243-4357) within seven(7) days so we can help you. Best Regards, Vonage Getting Started We are happy to transfer your existing telephone number(s) . You will receive several important emails, particularly the Letter of Authorization (LOA) email. It's important that you complete and return the LOA as soon as possible or we will not be able to transfer your number. While the number transfer is in process, a temporary phone number is assigned so you can start saving immediately. Go to 'Getting Started' (http://www.vonage.com/gettingstarted) for more information on using your temporary phone number. Voicemail Plus Get your Voicemail by Phone, Web or Email at no extra charge. Voicemail Plus is included with Vonage service at no extra charge. You can access your voicemail messages three ways: from any phone, from the web or through your email.For quick access simply dial *123 from your Vonage phone, enter your Voicemail password (temporary password is 1234), and press 1 to listen to your messages. For your protection, please change your Voicemail PIN as soon as possible. For more information on Voicemail Plus, please visit: http://www.vonage.com/help.php?category=7&nav=2 Your First Invoice Item Quantity Unit Subtotal ******************************************************************* Vonage Reconditioned VDV23 Phone Adapter 1 $79.99 $79.99 Rebate for Reconditioned VDV23 Phone Adap ter 1($79.99) ($79.99) Phone Number 1 $0.00 $0.00 Activation Fee 1 $29.99 $29.99 Activation Fee Waived 1($29.99) ($29.99) BasicTalk(TM) 1 $9.99 $9.99 ------------------------------------ Sales Tax: $4.80 Sales Tax: ($4.80) Local Communications Service Tax: $2.14 Local Communications Service Tax: ($1.57) Federal Program Fee: $1.05 State Gross Receipts Surcharge: $0.97 State Gross Receipts Surcharge: ($0.71) State 911 Fee: $0.50 Shipping: $9.95 ------------------------------------ Total: $22.32 ******************************************************************* Your order date is the date you subscribe or the date we process your first payment, whichever is later ("Order Date"). For your convenience, the payment method provided at signup (unless that method is modified by you) will be used for all future credits/debits made to your account. Starting on your Order Date, we charge you in advance for your monthly service plan; charges not covered by your plan will be charged the following month (including toll free, directory assistance, or international calls). Your invoice above includes applicable sales tax and sales tax credit due to any instant rebate you received with your order. If you accrue charges outside your normal plan, your payment method may also be charged mid-cycle (between your normal billing dates) on the day immediately following the date your account balance reaches or exceeds seventy-five dollars ($75). Late payments and returned checks are subject to late payment fees and returned check fees, respectively. Detailed descriptions of the above charges are available online at www.vonage.com. Money Back Guarantee Money Back Guarantee applies to only the first line you ordered. If your original order included more than one service line, the service line with the Money Back Guarantee is noted above. Under our Money Back Guarantee program, if you cancel your service (or the service for your first service line) within thirty (30) days from your Order Date, we will refund the payments you made to Vonage, if any, for the first month service charge (less any overages, payphone calls to Vonage toll free numbers, directory assistance or billable international calls), as well as initial shipping and activation fees and any other applicable fees and taxes. Additional lines are not covered by our Money Back Guarantee and are subject to the terms of our Cancellation Policy at www.vonage.com/tos. If you purchased your adapter from a retail provider, you can return your adapter only to that retailer pursuant to their return policy. Vonage does not refund the price of adapters purchased from retail providers under its Money Back Guarantee. The rate plan you have selected is subject to a minimum commitment period of 12 months and an Early Termination Fee starting at 60.0 . This ETF Fee varies by rate plan, is pro-rated and declines in accordance with the conditions of your selected plan. A table setting forth Early Termination Fees and proration schedules may be found online at www.vonage.com/TOS/. The terms and conditions of the Early Termination Fee associated with the original rate plan you selected for each ordered line will remain in effect until the commitment period is completed, regardless of any changes made to the rate plan associated with each line during that commitment period. For those service lines subject to an Early Termination Fee, the Early Termination Fee will not apply to the cancelled service line if such line is cancelled within 30 calendar days from your Order Date. Our Cancellation Policy We hope you never leave us but, if you decide to cancel, you can do so by calling us at 1-VONAGE-HELP (1-866-243-4357). Please visit the following web address for our hours of operation: http://www.vonage.com/contactus.php?support&topic=CU_Cancel. Cancellation is effective on the date you cancel. Unless your service plan is eligible for and within the Money Back Guarantee, all charges paid for this order are non-refundable If you cancel your service before the end of your billing cycle, there are no pro-rated refunds. Charges for international calls or usage outside your plan, payphone calls to Vonage toll free numbers, and/or any other features or services not expressly included in your monthly plan fee are separately charged and billed to your method of payment and emailed to you within seven (7) days after final cancellation. If you or someone you referred signed up for Vonage service through our Refer-A-Friend program, click on: http://www.vonage.com/lp/US/friend/index.php for important information, including charges which may arise from an early cancellation of service by a referrer or referee. Compatibility Vonage may not be compatible with some TTY, alarms and other systems. For more details, please visit www.vonage.com. Reasonable Use Unlimited calling and other services are based on normal residential use. See www.vonage.com/tos and www.vonage.com/reasonable_use_policy for details. As a Vonage customer, you agree to be bound by the Terms of Service which can be found at www.vonage.com/tos. Incorrect Information If for any reason the information in this email is not what you signed up for please call us at 1-VONAGE-HELP (1-866-243-4357) within seven(7) days of receipt of this email.
This report was posted on Ripoff Report on 05/31/2013 08:24 AM and is a permanent record located here: http://www.ripoffreport.com/r/BasicTalkcom-is-marketing-gimmick-by-VONAGE-and-requires-12-months-contarcts-Misleading-sale-staff-/internet/BasicTalkcom-is-marketing-gimmick-by-VONAGE-and-requires-12-months-contarcts-Misleading-1055267. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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