• Report: #718431

Complaint Review: Baskin-Robbins Anthem, Arizona

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  • Submitted: Sat, April 16, 2011
  • Updated: Thu, April 21, 2011

  • Reported By: Find Better — Ice Cream Arizona U.S.A.
Baskin-Robbins Anthem, Arizona
3655 W. Anthem Way Anthem, Arizona United States of America

Baskin-Robbins Anthem, Arizona Darlene Parrish, The Presley Corp at 623-551-3561. Email is presleycorp@cox.net Shoddy customer service - Won't replace a kid's scoop of ice cream Anthem, Arizona

*Consumer Suggestion: Sounds like

*Consumer Comment: A DICTIONARY!!!

*Consumer Comment: Per Wikepedia

*Consumer Suggestion: Larry

*Consumer Comment: Mr Rik:

*Consumer Comment: No bother here!

*Consumer Suggestion: Bothered there stacey?

*Consumer Suggestion: whoops!

*Consumer Comment: Grow up

*Consumer Suggestion: Stand your ground!

*Consumer Comment: You have issues!

*General Comment: Wow...

*UPDATE EX-employee responds: Oh ya, jeannie

*UPDATE EX-employee responds: YEP

*Consumer Comment: rik is just a clown

*Consumer Comment: comment

*Consumer Comment: Absolute nonsense!

*Consumer Suggestion: Let ME guess

*General Comment: Surely You Jest

*Consumer Suggestion: BUTTERFINGERS!!!

*Consumer Comment: Live with your mistake

*Consumer Suggestion: I prefer the free sample route

*Consumer Comment: DQ yuck

*Consumer Comment: You're dead wrong

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We visited the Anthem, AZ Baskin-Robbins and advise you all to stay away from this ice cream store if you appreciate good ice cream and superior customer service.
 
 Like most, we opted one Wednesday evening to pour the family into the car and go out for ice cream.  We drove out of our way to go to the Anthem Baskin-Robbins.  We ordered a new flavor of ice cream for our son and he didnt like it.  It was best described as a variation of cinnamon. We did sample it first, but after several spoonfuls it was like eating a handful of hot tamales. It was supposed to have ribbons of vanilla but it didnt.  When we asked for something else (a replacement kids scoop) the little snotty 16 year old began to lecture us on how they cant give out free scoops of ice cream and would need to charge us another $1.50. We wrote to Baskin-Robbins corporate and got the name, number and email of the franchise owner. She is Darlene Parrish, The Presley Corp at 623-551-3561.  Email is presleycorp (at)cox(dot)net.  These were her words:
 
If you choose to eat part and then decide you dont(sic) like it any more (sic) and want something else, we have to charge you again. That is my store policy and my staff is trained in that matter. I'm sure as a business person you can completely understand that we can not (sic) afford to just give things away, even a scoop of ice cream in this economy or other wise. (sic) I hope you understand we are a business also and are in business to make a profit.
 
We of course pointed out that we could have sampled all 31 flavors, but they didnt see it in their business model to give a long-time repeat patron and a child a single scoop of ice cream?  One would think we asked for free lifetime ice cream, birthday cakes the rest of our lives or some other egregious act- when all we wanted was a different scoop of ice cream after already spending $13 midweek, which is probably one of their slowest nights.
 
As a consumer you have a choice.  We suggest and encourage you to visit Dairy Queen in Tramanto as opposed to Baskin-Robbins in Anthem.  Its pretty clear to us that Darlene, the Presley Group and Baskin-Robbins dont understand anything about customer service and satisfying their top patrons children.   It seems they feel it is better to lecture us on the economy and their inability to provide a replacement scoop of ice cream, rather than provide a child a scoop of ice cream.  It was an amazing impression Darlene and Baskin-Robbins made on 2 kids kids they forget who are requesting that parents bring them to and pay for the ice cream in their store.   We should also point out that little miss Bottom-Line Baskin Robbins has undoubtedly given away a free scoop of ice cream to friends and family.  Was it that significant to give another scoop of ice cream to a kid?
 
All this over a kids scoop of ice cream you say?  Well its a matter of principal now. We think Darlenes response was glib. Our kids are the driving force behind this posting as they still cant believe that a quick service food restaurant wouldnt provide a replacement scoop of ice cream.   At this stage were not sure what Baskin-Robbins may do to erase the impression made on our kids.  If anything, our oldest son is discussing economics in his class and this episode was a point of discussion.  We intend to print this letter for all 30 students (students, who by the way, attend a school in the vicinity of this Baskin-Robbins) so they may discuss it in class and make their own judgment of what is right and what Baskin-Robbins can do to fix this problem. 
 
Darlene did make a point to tell us
 
its unfortunate that this was not satisfactory to you. We do hope you visit us again in the future.
 
Darlene we assure you we wont be visiting your Baskin-Robbins anytime in any future and we will share with everyone this story.  If we do visit your store, it will be to hand everyone a coupon to your competitor. We suggest you change your policy.  One cant imagine that someone disliking a new flavor of ice cream is that common of an occurrence and you might want to reconsider your approach and what you tell your associates.  
 
We wonder if after all this Darlene, was it really worth trying to charge us an extra $1.50? 

For us it is.    

This report was posted on Ripoff Report on 04/16/2011 12:41 PM and is a permanent record located here: http://www.ripoffreport.com/r/Baskin-Robbins-Anthem-Arizona/Anthem-Arizona-85086/Baskin-Robbins-Anthem-Arizona-Darlene-Parrish-The-Presley-Corp-at-623-551-3561-Email-i-718431. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
0Author 24Consumer 0Employee/Owner
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#1 Consumer Suggestion

Sounds like

AUTHOR: mr rik - (USA)

Sounds like you need a NEW DICTIONARY! there larry.

Thanks Patticakes!
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#2 Consumer Comment

A DICTIONARY!!!

AUTHOR: Lawrence - (USA)

Websters New Collegiate Dictionary to be precise.
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#3 Consumer Comment

Per Wikepedia

AUTHOR: patti - (United States of America)

A shill or plant is a person who helps another person or organization to sell goods or services without disclosing that he or she has a close relationship with the seller. The shill pretends to have no association with the seller/group and gives onlookers the impression that he or she is an enthusiastic independent customer. The person or group that hires the shill is using crowd psychology, to encourage other onlookers or audience members (who are unaware of the set-up) to purchase the said goods or services. Shills are often employed by confidence artists. The term is also used to describe a person who is paid to help a political party or other advocacy organization to gain adherents; as with the situation of selling goods or services, the shill gives the impression of being unrelated to the group in question, and gives the impression that he or she finds merit in the ideological claims of the political party.

Shilling is illegal in many circumstances and in many jurisdictions[1] because of the frequently fraudulent and damaging character of the shill's actions. However, if a shill does not place uninformed parties at a risk of loss, but merely generates "buzz", the shill's actions may be legal. For example, a person planted in an audience to laugh and applaud when desired (see claque), or to participate in on-stage activities as a "random member of the audience", is a type of legal shill.
"Shill" can also be used pejoratively to describe a critic who appears either all-too-eager to heap glowing praise upon mediocre offerings, or who acts as an apologist for glaring flaws. In this sense, they would be an implicit "shill" for the industry at large, possibly because their income is tied to its prosperity. The origin of the term shill is uncertain; it may be an abbreviation of the Yiddish shillaber. The word originally denoted a carnival worker who pretended to be a member of the audience in an attempt to elicit interest in an attraction. Some sources trace the usage only back to 1914
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#4 Consumer Suggestion

Larry

AUTHOR: mr rik - (USA)

Tell me where you got your information.   Anyways decoy could be appropriate also.

Stacey baby, I was trying to link you somewhere you could get some release.  But if your real nice I might help ya out anyway.-Mr. Dik.
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#5 Consumer Comment

Mr Rik:

AUTHOR: Lawrence - (USA)

Do you even know what a shill is??? You keep referring to everyone as shills that make comments on this site.

A Shill is a decoy. What the heck do you think it means? Moron
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#6 Consumer Comment

No bother here!

AUTHOR: Stacey - (U.S.A.)

Too bad your information was redacted - your loss.
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#7 Consumer Suggestion

Bothered there stacey?

AUTHOR: mr rik - (USA)

I thought you batted for the other team, buy ya I know, I seem to have that effect on people!

(((ROR redacted)))
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
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#8 Consumer Suggestion

whoops!

AUTHOR: Stacey - (U.S.A.)

Typo - meant to say who is the shill here to mr dik er rik
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#9 Consumer Comment

Grow up

AUTHOR: Stacey - (U.S.A.)

Arguing over $1.50?? Please - next time go to your local Grocery Store and buy your own ice cream.  This is not a non profit store.  As for mr dik er rik - who it the shill here?  Get a life.
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#10 Consumer Suggestion

Stand your ground!

AUTHOR: mr rik - (USA)

Just wanted to make you aware that those who are posting all the negative comments are just the penny-shills of this site.
I wonder how many words these shills have posted over this $1.50 issue??? How much are THEIR principles worth???

Once again if you'(re) right your right! And IF your wrong, who cares! DEMAND your free ice cream!

I would venture to say that these who are damning you over this ice cream incident would have NO PROBLEM telling you to cheat on your taxes.

Just my observations!

Good Day!

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#11 Consumer Comment

You have issues!

AUTHOR: Inspector - (USA)

You should seek professional help.  There are 15 different classifications you would fit into.  And now you're passing them on to your children.

People like you is why I never liked customer service.  Get some help!
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#12 General Comment

Wow...

AUTHOR: Edgeman - (U.S.A.)

You posted a nearly 800 word paper over a $1.50 ice cream that your kid took several spoonfuls from? It seems that you have wasted far more than $1.50 in productivity. Oh, I know..it is the principle. If that is the case then your principles must not be worth very much.

You sampled the flavor. Then you asked for that flavor. You got exactly what you paid for. Exactly how many spoonfuls do you need to decide whether or not you like the flavor? As others have said, you missed out on an opportunity to teach your kids a lesson.

By the way, recommending Dairy Queen ice cream which is pumped full of air is not particularly bright.
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#13 UPDATE EX-employee responds

Oh ya, jeannie

AUTHOR: mr. rik - (USA)

Is THAT really the best you can do? tsk tsk
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#14 UPDATE EX-employee responds

YEP

AUTHOR: mr. rik - (USA)

Im a clown that makes the SHILLS CRY!

Obsessive compulsive there coast?

I can guarantee that if any of you shills sold me something that didnt match your description, YOU would be CRYING. (and hurting)
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#15 Consumer Comment

rik is just a clown

AUTHOR: coast - (USA)

mr. rik said-
"You can do this multiple times if your good."
"Your a SHILL."
"Shills need better reading skills, I've noticed."

Oh yeah rik? How about writing skills? Learn the difference between your and you're. You should consider contributing something more than recommendations of theft and vandalism to this site.

Jeanski,

The difference is that Karl is paranoid and delusional; rik is a troublemaker and a goofball.
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#16 Consumer Comment

comment

AUTHOR: Jeanski - (USA)

To the OP:  I agree with the previous poster who said, in effect, that you lost a valuable opportunity to teach your kids a lesson about decision making. You were wrong, and I applaud BR for standing up.

To the regular readers.... looks like Mr. Rik is now competing with Charles and Karl for most idiotic posts.  What rock did he crawl out from under?
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#17 Consumer Comment

Absolute nonsense!

AUTHOR: Steve - (USA)

The Baskin Robbins staff was absolutely correct.

Just common sense, and basic business.



If your son decided that he didn't like what he ordered, that is a total different situation than if something was actually wrong with the product.



Grow up.

We are talking about $1.50 here!



No rip off.

You got exactly what you ordered.





You had the opportunity for the free sample of that product.



Retail profits in foodservice are down right now due to higher costs like fuel.

It raises the prices of everything, and lowers profits.



I can guarantee that business did not pass along it's actual cost hikes to the customer.



Just common sense here.

Grow up.
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#18 Consumer Suggestion

Let ME guess

AUTHOR: mr. rik - (USA)

Your a SHILL.

Shills need better reading skills, I've noticed.-

but after several spoonfuls it was like eating a handful of hot tamales. It was supposed to have ribbons of vanilla but it didnt. 

YOU sure went to alot of trouble to bash this person!

Whats YOUR excuse?
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#19 General Comment

Surely You Jest

AUTHOR: Christiana - (U.S.A.)

Let me guess....you voted for Obama.  Where does this mentality come from that you think because you have been going to a particular store for awhile  that they OWE you something?  Because little Johnny didn't like his ice cream you EXPECT the store to dole it out for free?  You sure went to a lot of trouble to track down the lady who owns this store, which that right there makes you come across as some  kind of loon and  teaching your kids that if they don't like something the store should give you something else in return for free is NOT the way to do it.  I think the remark you made about  "At  this stage we're not sure what Baskin-Robbins may do to erase the impression they made on our kids."      is simply beyond ignorant.  Good God.  Its really unfortunate that you have no common sense nor any business sense.  The best thing Baskin-Robbins can do is bar you from coming into any stores.  I feel bad for your kids.  Thumbs up to Darlene Parrish.  Lady, you have issues.
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#20 Consumer Suggestion

BUTTERFINGERS!!!

AUTHOR: mr. rik - (USA)

Of course one of my favorite gags to play on these kiddies (If I do order anything) is to order like a triple decker or something.  Then when they try to hand it over make sure they drop it on the floor.  Then yell BUTTERFINGERS!  

You can do this multiple times if your good.  Then you get to watch the cleanup!

Or you can take your doggie and he will get FREE ice cream! 
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#21 Consumer Comment

Live with your mistake

AUTHOR: kyrandia - (United States of America)

Now is the time to teach your child a valuable lesson in decision making.  Sometimes the choices we make aren't always the ones that work out the best and we have to live with them.  Same goes for the "ice cream incident".  Your kid tasted it, wanted it, ordered it, and decided it wasn't for him.  At a restaurant if he did this you would just tell him don't order it the next time because they definitely won't give another meal for free. 

I agree with the owner that in this economy nothing is going to be for free or given away.  Bottom line "put your big girl panties on and grow up".
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#22 Consumer Suggestion

I prefer the free sample route

AUTHOR: mr. rik - (USA)

If I ever go into one of these ratholes, I just ask for free samples until I've had my fill.  You have to be a smart consumer in today's "tough economy"!
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#23 Consumer Comment

DQ yuck

AUTHOR: coast - (USA)

We drove out of our way to go to the Anthem Baskin-Robbins. advise you all to stay away from this ice cream store if you appreciate good ice cream

You drove out of your way for the ice cream (because it is good) but then you advise others to stay away if they appreciate good ice cream. If you were to recommend others stay away because you disagree with their policies that certainly is ok but you appear to be a liar because you implied that it was because the ice cream is not good.

Dairy Queen stores are nasty and dirty. Baskin-Robbins stores are much cleaner and serve a far better quality product.
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#24 Consumer Comment

You're dead wrong

AUTHOR: Ramjet - (U.S.A.)

I can't believe you even had guts enough to ask for free ice cream.  You said it's the principal of the thing.  I agree with the store that it's not the price, it's the principal, they don't provide free products.

Your statement that she probably gives free scoops to family and friends is unproven and irrelevant.

Sounds like a good store to me and I wouldn't go to Diary Queen anyway.  At least Baskin Robbins has real ice cream. 

 
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