• Report: #1009619

Complaint Review: Bbv*hotbooksale

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  • Submitted: Tue, February 05, 2013
  • Updated: Tue, February 19, 2013

  • Reported By: henry — Sunnyside Washington United States of America
Bbv*hotbooksale
p.o. box 810365 Internet United States of America

Bbv*hotbooksale deducted $9.95 from my personal checking account without my authorization/knowledge Internet

*UPDATE Employee: HotBookSale.com membership

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I noticed on my bank account a deduction of $9.95 for the past 3 months that was paid to Bbv*hotbooksale.com, a company operating in Baca Raton, Florida that I have never done business with or heard of. I called this number 1.888.646.1662 inquiring about the unothorized deductions and I didn't understand what or how they got into my account, I bought one book from another book company which I will follow up and find out if their is any connection.

I requested they stop taking my money out of my bank, the gave me a termination # and said they would follow up with an email verifying the request to terminate, I have yet to recieve the email.

This report was posted on Ripoff Report on 02/05/2013 11:21 PM and is a permanent record located here: http://www.ripoffreport.com/r/Bbvhotbooksale/internet/Bbvhotbooksale-deducted-995-from-my-personal-checking-account-without-my-authorization-1009619. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
0Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 UPDATE Employee

HotBookSale.com membership

AUTHOR: BBV Support Team - (United States of America)

Hello, I'm Jack from the HotBookSale Support team.

We take all comments about our products and services very seriously.

Please note that our membership program is optional and there is no obligation to join in order to purchase any of the products we offer. Also, there is no automatic sign up during your shopping experience with us. In order to become a member, you must first agree to the terms and conditions of our offer, which are clearly shown to you before you make a purchase.

Additionally, having a membership entitles you to exclusive money-saving benefits such as Free Shipping on your first order, $5 off the first in-stock item you order as a new member, up to 30% off regular product prices each time you shop, extra discounts every month and much more. Plus, you have access to DVDs, books, music, video games, posters, vitamins and more, all at deeply discounted prices. Also, you are free to cancel your membership at anytime, at no cost to you.

Your satisfaction is very important to us and we strive to offer products and services that our customers value. We ask that you contact our Support Team either by telephone or by submitting a support ticket so that we can help resolve any issue you may have with our products or services.

To contact us, please visit http://www.HotBookSale.com/support/

We also invite you to see what other customers are saying about our services, please visit our Testimonials page at: http://www.HotBookSale.com/store/testimonials.aspx

Sincerely,
HotBookSale.com
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