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  • Report: #583906

Complaint Review: Beach Ready, LLC; Tri-Slim; ColoCure

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  • Submitted: Mon, March 22, 2010
  • Updated: Tue, March 30, 2010

  • Reported By: Ruth — St Augustine Florida United States of America
Beach Ready, LLC; Tri-Slim; ColoCure
44 Manson Libby Road Scarborough, Maine United States of America

Beach Ready, LLC; Tri-Slim; ColoCure Trithin, ColoCure, Fit Factory, etc. Very rude customer service - Getting to the "real" company was almost impossible, they charged me over $169 and would not refund Scarborough, Maine

*UPDATE Employee: Resolution offer

*Author of original report: Certified Acai rip off! Buyer beware of a totally horrible experience when you sign up for the "free 14 day trial"!

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I made the mistake of agreeing to a trial of Certified Acai. I then received an email from support@colothin.com saying I would receive a trial size bottle and a bonus trial to Fit Factory for 19.95. Well, look out because these people have charged by credit card for a minimum of $200.  The first discovery that charges were put on my account before my "14 day trial".  Watch out because they count the day the order was put in, not when they shipped the product out or date when you received the product.  The customer care people who were at the 800# listed on the leaflets that was listed on were very rude, and refused to give the information needed to contact the "real company".   

I was also enrolled in the Fit Factory, and colothin, as well as ColoCure product "free 14 day trial" with the above conditions of the trial period.  Therefore, I had all the charges for those products and the Certified Acai.  I called and cancelled all the memberships and told them to cancel any other memberships, product trials I may have been signed up for.  When I called to again demand everything be cancelled, no one seems to know about the cancellation. 

During the time between the request to cancel the products, yet another shipment arrived.  I again called and the customer service informed me that a refund of money would  not be given, as these products are non-refundable.  Again, rude attitude and non-cooperation was the experience.  These companies continued to bill my debit account and I ended up having to close this checking account. 

As I have membership to PrePaid Legal Services I was able to have a letter written to the originating company (sorry, can't remember this name) demanding the full refund of all monies charged to my account.  After sending this letter out, the company did send a check for full refund. 

A word of advice:  Read all the fine print.
Here are the phone numbers and addy's that I have found to call:

Certified Acai,  

Certified Acai Customer Service

We pride ourselves on providing outstanding customer service and support. In order to get optimal results, you may have additional questions or concerns about our products or about your purchase. You can contact us via email or by phone. We are here to support you.

Toll Free Customer Support Line: 1-888-247-5013.
Customer service representatives are available M-F 9am-5pm EST.


Toll Free Customer Support Line: 1-888-272-6483.
Customer service representatives are available M-F 9am-5pm EST

Triothin, LLC PO box 1350 Silver Springs, NV 89429 1-866-639-8621 support@triothin.com

When I called Fit Factory at 866-407-1022, they did cancel my membership and refunded my money quickly.  

If you see any of these names, stay away and do not order. This is a complete scam and the company/companies are very clever at misleading the public and ripping you off!


This report was posted on Ripoff Report on 03/22/2010 08:08 AM and is a permanent record located here: http://www.ripoffreport.com/r/Beach-Ready-LLC-Tri-Slim-ColoCure/Scarborough-Maine-04070/Beach-Ready-LLC-Tri-Slim-ColoCure-Trithin-ColoCure-Fit-Factory-etc-Very-rude-custom-583906. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report.

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REBUTTALS & REPLIES:
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Updates & Rebuttals

#1 UPDATE Employee

Resolution offer

AUTHOR: Customer Service Administrator - (USA)

Our company represents some of the Fit Factory programs. Fit Factory is a companion program that comes with various health and dietary products that are purchased online and I apologize for any misunderstandings that might have occurred when you placed your order.

All pertinent information about Fit Factory is provided on the order page before entering any method of payment information for your supplement. This also provides you access to all the terms and disclosures as well as the Customer service numbers for your product, and the accompanying companion program(s), for greatest support and success with your product.

If you are another customer that is reading this and you have already tried customer service, but feel that we
have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795, or email me at customerservice@cshelp.org, I will be happy to address your concerns ASAP.

Sincerely,

Online Customer Support
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#2 Author of original report

Certified Acai rip off! Buyer beware of a totally horrible experience when you sign up for the "free 14 day trial"!

AUTHOR: floridafairy - (United States of America)

I made the mistake of agreeing to a trial of Certified Acai. I then received an email from support@colothin.com saying I would receive a trial size bottle and a bonus trial to  Fit Factory for 19.95. Well, look out because these people have charged by credit card for a minimum of $200. 

The first discovery that charges were put on my account before my "14 day trial".  Watch out because they count the day the order was put in, not when they shipped the product out or date when you received the product.  The customer care people who were at the 800# listed on the leaflets that was listed on were very rude, and refused to give the information needed to contact the "real company".    I was also enrolled in the Fit Factory, and colothin, as well as ColoCure product "free 14 day trial" with the above conditions of the trial period.  Therefore, I had all the charges for those products and the Certified Acai.  I called and cancelled all the memberships and told them to cancel any other memberships, product trials I may have been signed up for.  

When I called to again demand everything be cancelled, no one seemed to know about the cancellation.  During the time between the request to cancel the products, yet another shipment arrived.  I again called and the customer service informed me that a refund of money would  not be given, as these products are non-refundable.  Again, rude attitude and non-cooperation was the experience.  These companies continued to bill my debit account and I ended up having to close this checking account.  As I have membership to PrePaid Legal Services I was able to have a letter written to the originating company of Certified Acai demanding the full refund of all monies charged to my account.  After sending this letter out, the company did send a check for full refund. 

They also enrolled me in different products and services unknown to me. In the fine print they reserve the right to do this. A word of advice:  Read all the fine print.

Here are the phone numbers and addy's that I have found to call: Certified Acai,   Certified Acai Customer Service We pride ourselves on providing outstanding customer service and support. In order to get optimal results, you may have additional questions or concerns about our products or about your purchase. You can contact us via email or by phone. We are here to support you. Toll Free Customer Support Line: 1-888-247-5013. Customer service representatives are available M-F 9am-5pm EST. Toll Free Customer Support Line: 1-888-272-6483. Customer service representatives are available M-F 9am-5pm EST Triothin, LLC PO box 1350 Silver Springs, NV 89429 1-866-639-8621 support@triothin.com When I called Fit Factory at 866-407-1022, they did cancel my membership and refunded my money quickly.   If you see any of these names, stay away and do not order. This is a complete scam and the company/companies are very clever at misleading the public and ripping you off!

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