• Report: #423

Complaint Review: Beacon Uphoistery Inc. Michael Eads

  • Submitted: Mon, May 10, 1999
  • Updated: Mon, May 10, 1999

  • Reported By:
Beacon Uphoistery Inc. Michael Eads
117 East Jackson St Phoenix, Arizona U.S.A.

Beacon Upholstery Inc.

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On the morning of Jan 22, 1999, I contacted Beacon's Upholstery
regarding a chair that I wanted upholstered. Within a hour I
received a phone call from Michael Eads, (Beacon's sales manager.)
He came to my home that afternoon with samples and a decision was
made on the color and fabric. The arms on the chair were wooden,
and because the chair is 30 plus years old, Michael said, and I
quote, "They will touch up the wooden parts -- it will look like
new!" I also had a small sleeping couch that my cat used as a
clawing board, Michael agreed to have the sides re-upholsered, at
no charge.
The total cost for the chair was $593.00 and I give him a check
for $293.00 balance due at delivery.
Pick-up was scheduled for the following day, and when the
sleeper couch was removed from the bedroom, the movers made
"muiltiple marks on the door frame." The driver made a note on the
pick-up slip and also for "Michael to call the customer."
Now, fast forward to Feb 25 I received a call that the chair
and sleeper would be delivered on Saturday the 27th, between 1:00pm
and 5:00pm and only a cashier's check would be accepted. That
should have been my first clue that Beacon's did not stand behind
their work!
Since I had to work that day, I contacted a friend to be here
between 1:00pm and 5:00pm, but when I arrived home at 6:00pm, there
had been no delivery nor any phone call concerning the delivery.
Finally, at 8:00pm I received a call that the truck had broken
down, -- they had rented another truck and the delivery would be
made by 9:00pm. 9:00pm became 10:00pm and at 10:30pm the diver and
his helper arrived, the chair and sleeper couch were brought in --
the cashier's check was presented and I once again reminded the
movers about the multiple marks on the door frame, and that I had
never received a call from Michael after the first notation.
So, the dirver again made a note on my receipt to "Please call
the customer regarding door frame!!"
The next morning, I realized that the touch-up on the wooden
areas of the chair had not been touched. I have called Michael and
the store at least 8 times and have only received empty promises.
There has been three scheduled appointments by Michael and he
has yet to show up.
After many calls to contact Michael's supervisor Ray, I finally
received a return call after I left a fictious name. He promised
that Michael would handle the problem, and Ray said he would call
back which he did. Again Michael made another appointment but never

Gen, (has been had)! e-mail her at-- ninor1@juno.com

This report was posted on Ripoff Report on 05/10/1999 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/r/Beacon-Uphoistery-Inc-Michael-Eads/Phoenix-Arizona-85004/Beacon-Upholstery-Inc-423. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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