- Report: #1044878
Report - Rebuttal - Arbitrate
Complaint Review: Beauty and Serenity
Beauty and Serenity825 Saddleback Rd. Edmonton, Alberta United States of America
Beauty and Serenity Failed to honour dealfind vouchers/horrible customer interpersonal skills/makes aapointment and locks the door!!! Edmonton, Alberta
*Consumer Comment: Poor Service and Horrible customer Service
*UPDATE Employee: It is just a complete lie
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Therafter, when attempting to make further appts. (four further appts. were paid for in advance) there was no response to messages left or the voice mailbox was "full". After more than a month of trying, I gave up and requested refund from Dealfind. Was advised that 7 days had expired so no refund from them. (even though you can't have seven microdermabrasion treatments in 7 days, or you'd have a serious problem)
Dealfind suggested they could arrange for the business to connect with me. Provided my contact information and received a call (albeit again totally unprofessional...could not understand the woman and then she simply demanded to know... in a very antagonistic voice... when I wanted to come in). When I finally figured out who she was, she acknowledged the appt. date and time was good and hung up. Two days later, I travelled 17 miles to attend the appt. only to find the business closed. Locked and in the dark. No call from them to explain. And they certainly have my number!!
I have another request in to Dealfind for refund, but expect I've simply lost my money. The business I'm sure, submits after the first visit for their money. Therafter the customer is no longer of any value.
Whole experience was the most negative I've had in three years of using internet shopping. BEAUTY AND SERENITY, EDMONTON appears a totally disreputable business. They certainly do not provide the services paid for. I would not return at this point even if offerred free services for life.
This report was posted on Ripoff Report on 04/20/2013 02:09 PM and is a permanent record located here: http://www.ripoffreport.com/r/Beauty-and-Serenity/Edmonton-Alberta-T6J-5R4/Beauty-and-Serenity-Failed-to-honour-dealfind-vouchershorrible-customer-interpersonal-sk-1044878. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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