• Report: #940466

Complaint Review: Beaverton Towing

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  • Submitted: Thu, September 13, 2012
  • Updated: Wed, October 17, 2012

  • Reported By: C.C. — Beaverton Oregon United States of America
Beaverton Towing
16680 SW Shaw Street Beaverton, Oregon United States of America

Beaverton Towing Gouged a Non-Profit Educational Organization for $335 Without Batting an Eye - Beaverton, Oregon

*General Comment: Towed

*Consumer Comment: Wow, what a long, rambling epistle....

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This is a company that relies heavily on patrol towing, an unfortunately all too legal (and yet, incredibly unethical and economically damaging) practice in Oregon, meaning their drivers (paid on commission) spend hours driving around, actively looking for illegally parked cars, sometimes waiting for people to leave their cars so they can swoop in and take them away, sometimes charging well over $300 cash to get them back. Many times the cars are actually legally parked, but they come up with technicalities such as "their permit wasn't completely visible" or other such nonsense. As they do not have to have permission from apartment managers and business owners to take cars away, obviously many mistakes are made and many innocent people--already hurting in a bad economy--suffer a major financial blow.

On the morning of the Beaverton City Parade this year, my friend (one of the performers in the parade) parked his truck in the parking lot of the Firecrest Manor apartments on Allen and Wilson. There was one small sign, partially obstructed from view by a tree, and anyway, he was only stopping there to unload some kit (he is part of an 18th century British Royal Navy reenactment group, so there is understandably some heavy stuff to deal with). By the time he got the kit unloaded, his truck got boxed in because the roads were then closed for the parade. Obviously, being in the parade, he couldn't wait around until the roads reopened to move his truck, and anyway, he hadn't seen the strategically placed sign and assumed that any unnumbered, uncovered space was for visitors (as any normal person would assume). There was also no other available parking near the mustering site for the parade.

Sure enough, when he and my husband (also a member of the reenactment group) got back after the parade concluded, his truck was gone. Beaverton Towing, knowing full well that the roads would be closed, laid in wait for their victims, and the moment the roads were opened, swooped in and took the truck. As they are a company that relies on roads being open, there is no way they did not have foreknowledge of this parade. There is no way this towing was not premeditated. There is no way they were not plotting ahead for this to take as many cars as they possibly could the moment the parade concluded. My friend and my husband sought out the apartment manager, who was absent, and eventually were told by a resident that it was likely towed. They also said that guests to this complex were frequently towed by this company. My friend finally located the solitary sign, called the number, and was told he would need to come pick it up from the yard, and, although it is not even 5 miles away, somehow they thought it fair to charge $335.

I picked the pair of them up, and we all went to the yard and had to wait at least ten minutes before a very scruffy chain-smoker finally decided to show. I should note that they proudly had a "Gary Coe for State Senate" sign displayed on their chain-link fence, which should immediately tip you off as to what type of operation this is (if not, visit towcoe.com and prepare to lose roughly half a lifetime's worth of faith in mankind). He would not budge on the price and added that for some reason they would only take cash. This IS the 21st century, right? I thought we had these nifty new things called credit card readers. Perhaps I am wrong, and everyone else always keeps exactly $335 cash on them at all times, for just such a situation. I digress.

Not knowing what to do, we called for help. A few members of a pirate reenactment group they interact with at various events showed up. I should note that while everyone that showed up was in costume and most of them own period pistols and muskets, obviously those weapons were not on their person at the time (and they are never used with live rounds anyway). And yet, when we approached the driver to try and persuade him to have a heart, to have a little mercy, to see what his company had done was unethical and wrong, some of the first words out of his mouth were, "I don't have to deal with anyone but him. Now, you can get off my yard or I'll call the police and have you all arrested!"

Which is kind of funny, considering this is an actual quote from the Beaverton Towing website:

"Our Mission: To provide outstanding customer service with the highest levels of quality, respect, and integrity. Our drivers go through extensive training. They are committed to ensure that your experience with us is as pleasurable as possible."

Instead, we got horrible customer service from a disgusting man who spent most of the time leaning nonchalantly upon the back of his truck, continuously smoking on the job. He even called another driver in for backup, for whatever reason. Obviously we complied with his threat, because there was no need to bring the police in on this. It was such a ridiculous escalation on his part to immediately threaten us with that. One of the men from the pirate reenactment group called the Beaverton Towing office to speak with the manager, but she outright refused to speak with him, passing him off to some unfortunate lackey who obviously had no choice but to tow the party line or be fired. Another one of the pirate reenactors called KATU about the story, and they sounded very interested indeed.

Finally they gave us an ultimatum: pay $335 cash in 20 minutes or pay another $40 per night of storage (bear in mind, they announced this well before 4 in the afternoon). My friend has been hurt by the recession. He could not afford this. He is such a nice, honest American. He does not deserve this at all. None of the present company are rich by any means. We could not get the money together ourselves.

In the end, the money had to come from the non-profit, educational reenactment group my friend and my husband are part of. Yes. That's right. This towing company actually gouged a NON-PROFIT ORGANIZATION for $335 with their patrol towing practices. Without batting an eye.

I would like to think there is a special place in hell for these people, but somehow I don't think even Satan himself could prepare an appropriate punishment.

This report was posted on Ripoff Report on 09/13/2012 01:31 AM and is a permanent record located here: http://www.ripoffreport.com/r/Beaverton-Towing/Beaverton-Oregon-97007/Beaverton-Towing-Gouged-a-Non-Profit-Educational-Organization-for-335-Without-Batting-an-940466. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Towed

AUTHOR: Tow Vader - (United States of America)

Your buddy parked on private property and got towed? And your crying about it? Why is he not writing the complaint? So your complaint is second hand and we are to believe your account? Ever hear of the telephone game?

First of all People have property rights. The owner/managers of private property have the right to have vehicles towed from their properties if the violate rules or do not belong on the property. People who park on private property and do not belong there are in effect stealing parking. 

The myth that towing companies in Oregon just drive around and randomly tow cars is a farce.

Any towing company who patrol tows in Oregon must have an agreement in place first with the property owner/manager that sets forth the criteria that the towing company is to monitor for. Then the towing company can tow for those violations. The owner/manager has given advance permission to monitor for those violations including things like fire lanes, no permit, permit not visibly displayed, no parking, not in a designated space, blocking .... dumpster access or loading zone ect. handicapped space no placard, not a customer, abandoned, and any other violation of the rules.

Here is a bit of advice. If you are parking. Park legally on the street. If you are parking on private property. Only park while you are patronizing the business you are parked at. If you leave that business take your car with you and park it at the next business you patronize. If you are parking at and apartment you live at. Make sure you are following the rules and if they use a permit, make sure it is visible as you leave your car. If you are a guest make sure with your host that you are parked appropriately.

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#2 Consumer Comment

Wow, what a long, rambling epistle....

AUTHOR: Ken - (USA)

Simply to say your friend parked where he shouldn't have....did I get that right?

The rest of your blather is totally irrelevant.

When the "Non-profit" paid the charges, was this disbursement according to law and tax guidelines?

I would bet NOT.

You make numerous, unsubstantiated assumptions in your little epistle.

Here's the fix for the future....DON'T PARK ON PRIVATE PROPERTY....simple, no?
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